Pamela Sihlaba
Administrator
Johannesburg,Gauteng
Summary
I am organized and dependable candidate, very good at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. I am hardworking and passionate job seeker with strong organizational skills eager to secure any position. I am ready to help team achieve company goals.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Administrator
The Afropolitan Lodge & Garden Venue
Johannesburg
08.2021 - 06.2022
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Make reservation for customers
- Booked the venue for customers
- Hosted the customers during the event.
Quality Assurance Officer & Food Safety
Food Boys PTY LTD
Johannesburg
10.2016 - 06.2020
- Monitored activities and supporting systems to meet compliance regulations.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Provided extensive quality assurance training to production staff.
- Assessed product quality by monitoring quality assurance reports.
- Tested and operated scales to confirm correct calibration while scheduling routine, preventive, and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Ensured products are tested as per the industry requirements
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Receive Stock
- Dispatch Stock
- Purchased all cleaning chemicals and Protective clothing
- Monitored staff organization and suggested improvements to daily functionality.
- Maintained quality management systems to align with industry standards.
Office Administrator
Blandford Consulting
Johannesburg
08.2012 - 09.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Answered calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Monitored and oversaw general cleaning of office in line with company cleanliness standards.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Education
No Degree - Public Management
South West Gauteng Tvet Collage
Johannesburg 2021.06 - Current
Skills
- Office Management
- Travel Arrangements
- Business Administration
- Stakeholder Relations
- Expense Reporting
- Sorting and Labeling
- Attention to Detail
- Administrative Support
- Continuous Improvements
- Multi-Line Phone Systems
- MS Office
- Administrative and Clerical Support
- Mail Handling
- Travel Coordination
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Administrator
The Afropolitan Lodge & Garden Venue
08.2021 - 06.2022
No Degree - Public Management
South West Gauteng Tvet Collage
2021.06 - Current
Quality Assurance Officer & Food Safety
Food Boys PTY LTD
10.2016 - 06.2020
Office Administrator
Blandford Consulting
08.2012 - 09.2016