Pamela Matola
Business Administrator
Summary
I Create a dynamic and positive workplace culture to align with organizational mission and values. Help team members that are struggling with multi- tasking to achieve overall team success. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training . Motivated to learn, grow and excel.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
Work History
Team Leader
Lurralife
Durban
07.2020 - 07.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supported office business development and customer service.
- Initiated timely response to emails, voicemails and written correspondence.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinated weekly meetings for internal and external groups.
- Cross-trained and provided backup support for organizational leadership.
- Set up and calibrated machinery to meet specific production requirements.
- Assisted with new hire processing and existing training programs.
- Implemented new working processes to deliver multiple improvements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Agent
CCI
Durban
01.2017 - 01.2019
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Facilitated communications through management of inbound and outbound customer calls.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Educated customers on company systems, form completion and access to services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Consultant
YOUCO.HOLDINGS
Durban
03.2015 - 07.2016
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Oversaw daily outbound calls to identify services that address primary needs.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Education
Diploma - Civil Engineering
Coastal College
Durban 02.2013 - Current
Higher Certificate - Business Administration And Management
Richfield College
Durban 01.2018 - 04.2019
High School Diploma -
St Johns College
Umtata 01.2007 - 12.2009
Skills
Daily workflow improvement
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reading helps me to think quick and be more step ahead in everything i do. it helps me to maintain pressure and be more advance in my thinking and create more ideas.
Timeline
Team Leader
Lurralife
07.2020 - 07.2022
Higher Certificate - Business Administration And Management
Richfield College
01.2018 - 04.2019
Customer Service Agent
CCI
01.2017 - 01.2019
Sales Consultant
YOUCO.HOLDINGS
03.2015 - 07.2016
Diploma - Civil Engineering
Coastal College
02.2013 - Current
High School Diploma -
St Johns College
01.2007 - 12.2009
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