Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Case

Customer Service Specialist
Pietermaritzburg

Summary

Dynamic Customer Service Specialist with a proven track record at Scott Bader, excelling in client satisfaction and sales growth. Skilled in CRM systems and adept at multitasking, I foster strong relationships and collaborate effectively to enhance customer experiences, consistently surpassing service standards and achieving sales targets.

Overview

41
41
years of professional experience

Work History

Customer Service Specialist

Scott Bader
09.2008 - 01.2026
  • Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Contacted potential customers to capitalize on sales opportunities.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.

Bookmaker

Kingsburgh / Scottburgh / Amanzimtoti Tattersalls
01.1985 - 05.2022
  • Assisted with day-to-day operations of the betting establishment , working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts
  • Handled daily cash balancing with precision and accountability.
  • Supervised staff schedules, performance and training to maintain high standards

Sea Cottage Sports Bar

Self-employeed
06.2002 - 05.2004
  • Sports Bar Manager & Events Coordinator
  • Supervised and trained front-of-house staff , including scheduling and performance management.
  • Organized and executed private functions and events (birthdays , game nights , weddings )
  • Oversaw cash handlings and daily reconciliations
  • Ensured compliance with health,safety and licensing regulations
  • Coordinated bookings , seating plans and event logistics

Education

High School Diploma -

Amanzimototi High
04.2001 -

Skills

Customer service

Excellent customer service skills

Email and calendar management

CRM systems

Basic Microsoft Office (Word,Excel & OUtlook)

Ability to work under pressure

Teamwork and collabortion

Time management and multitasking

Order processing and follow -ups internally as well as external

Timeline

Customer Service Specialist

Scott Bader
09.2008 - 01.2026

Sea Cottage Sports Bar

Self-employeed
06.2002 - 05.2004

High School Diploma -

Amanzimototi High
04.2001 -

Bookmaker

Kingsburgh / Scottburgh / Amanzimtoti Tattersalls
01.1985 - 05.2022
Pamela CaseCustomer Service Specialist