Pamela Ah Ling
Training Manager
Summary
Accomplished Training Manager well-versed in curriculum and course management to achieve outstanding training objectives. Effective at leading courses on diverse topics. Successful at developing and improving training programs for employees at all levels. Good communicator, planer with advanced understanding of training needs for each department.
Overview
22
22
years of professional experience
13
13
years of post-secondary education
3
3
Certifications
Work History
National Training Manager
Prestige Cosmetics
Johannesburg
01.2023 - Current
- Coordinated technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Delivered new employee onboarding and training sessions via Zoom.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Researched and obtained relevant course materials to achieve training objectives.
- Directed field training to enhance participants' skills.
- Developed surveys to identify training needs based on projected production processes and changes.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Graduate Teacher
Gems International School
Dubai
09.2018 - 06.2019
- Enhance student development by teaching behavioral, social and lifelong learning skills in addition to academic subjects.
- Reached students of all skill levels through use of different technologies and teaching approaches.
- Improved student test scores by providing students with personalized tutoring.
- Chose optimal curriculum and developed individual lesson plans.
- Studied experienced educators to learn strategies for handling different situations.
- Assessed student learning to evaluate teaching method success and make necessary adjustments.
- Participated in and contributed to departmental meetings to stay informed about university policies and initiatives.
- Collaborated with staff in curriculum reviews to improve course and program offerings.
- Provided individual and group instruction to tailor teaching approaches to different student needs.
Regional Retail and Marketing Manager
Bidvest Waltons
Johannesburg
10.2017 - 05.2018
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Beauty Analytical Manager/Regional Manager
Smollan/Unilever
Johannesburg
08.2012 - 09.2017
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Defined locations, dealers and investors to drive product sales and foster brand expansion.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Developed promotional plans to complement regional sales initiatives.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for six locations.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.
Retail and Development Manager
Prestige Cosmetics Grou[
Johannesburg
05.2011 - 07.2012
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Supervised team duties related to decision support and business intelligence for business users.
- Monitored resource allocation, budget development and personnel recruitment across Molton Brown, Elemis and Shesiedo
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
National Trainer
Estee Lauder
Johannesburg
06.2009 - 04.2011
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Delivered training to staff members and quality assurance teams while managing employees to maximize performance.
- Partnered with management to conduct individual training needs analysis for required coaching and training.
- Provided coaching and mentoring to employees.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented mystery shop program and documentation.
- Managed recruitment, training and development for highly effective sales team.
Area Manager and Regional Trainer
Elizabeth Arden
Johannesburg
05.2001 - 05.2008
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed inventory of daily operations and stock.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
MBA -
09.2021 - Current
Post Graduate Certificate In Teaching Practice - Education
09.2018 - 06.2019
Bachelor of Commerce - Marketing And Management
10.1996 - 05.2007
N4 National Certificate - Marketing Management
06.1993 - 12.1993
Skills
Training solutions development
Adult learning theories
Leadership training
Public speaking
Sales and marketing
Improvement initiatives
Business Development
Coaching and mentoring
Accomplishments
Top Performer Icons Award 2013
Top Performer Icons Award 2014
Certification
Fundamentals in Digital Marketing
Timeline
National Training Manager - Prestige Cosmetics
01.2023 - Current
University of Suffolk - MBA,
09.2021 - Current
Digital Marketing
02-2020
Fundamentals in Digital Marketing
11-2019
Graduate Teacher - Gems International School
09.2018 - 06.2019
University of Liverpool Hope - Post Graduate Certificate In Teaching Practice, Education
09.2018 - 06.2019
Regional Retail and Marketing Manager - Bidvest Waltons
10.2017 - 05.2018
Beauty Analytical Manager/Regional Manager - Smollan/Unilever
08.2012 - 09.2017
Retail and Development Manager - Prestige Cosmetics Grou[
05.2011 - 07.2012
National Trainer - Estee Lauder
06.2009 - 04.2011
High Impact Presentations
07-2008
Area Manager and Regional Trainer - Elizabeth Arden
05.2001 - 05.2008
University of South Africa - Bachelor of Commerce, Marketing And Management
10.1996 - 05.2007
Northern Cape Technical College - N4 National Certificate, Marketing Management
06.1993 - 12.1993