Summary
Overview
Work History
Education
Skills
Timeline
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PAMA BONNITA TOKOTA

BUSINESS MANAGER
Queenstown,EC

Summary

Adept at enhancing office operations through expert data entry and time management skills, I significantly improved client satisfaction at DB ACCOUNTANTS. My proactive approach in resolving customer issues and streamlining appointment scheduling showcases my strong administrative support and client relations abilities, making me a valuable asset to any team.

Overview

1
1
year of professional experience

Work History

Receptionist

DB ACCOUNTANTS
06.2019 - 02.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

ADVANCED DIPLOMA IN BUSINESS STUDIES : MANAGEMENT - Business And Managerial Economics

NELSON MANDELA UNURVESITY
Port Elizabeth, South Africa
04.2001 -

NATIONAL DIPLOMA IN ECONOMICS - Business Economics

NELSON MANDELA UNUVERSITY
PORT ELIZABETH
04.2001 -

High School Diploma -

MOUNT FRERE SENIOR SECONDARY SCHOOL
Mount Frere, South Africa
04.2001 -

Skills

Data entry

Telephone skills

File management

Office management

Administrative support

Scheduling

Customer/Client relations

Customer and client relations

Time management

Timeline

Receptionist

DB ACCOUNTANTS
06.2019 - 02.2020

ADVANCED DIPLOMA IN BUSINESS STUDIES : MANAGEMENT - Business And Managerial Economics

NELSON MANDELA UNURVESITY
04.2001 -

NATIONAL DIPLOMA IN ECONOMICS - Business Economics

NELSON MANDELA UNUVERSITY
04.2001 -

High School Diploma -

MOUNT FRERE SENIOR SECONDARY SCHOOL
04.2001 -

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