Palesa Portia Mokone
Johannesburg
Summary
Learning & Development professional specialising in capability building, learning analytics, and digital learning transformation within complex, regulated environments. Proven ability to translate business strategy into data-driven learning solutions, identify capability gaps, and improve workforce performance through scalable interventions. Experienced in partnering with business leaders to align capability development with organisational priorities, leveraging learning analytics, automation, and digital platforms to drive measurable outcomes. Strong track record in governance, compliance, and operational optimisation across enterprise learning ecosystems.
Overview
4
4
years of professional experience
Work History
Learning & Development Coordinator
Mercedes-Benz South Africa Ltd
Pretoria
05.2024 - Current
- Translate business and dealer network priorities into targeted capability-building initiatives, aligning learning interventions to performance, and growth objectives.
- Partner with dealer HR and operational leaders to diagnose capability gaps and recommend data-driven learning solutions.
- Manage internal and external training vendors, including contracting, purchase orders, delivery performance, and spend tracking.
- Apply change management principles to support the adoption of digital learning platforms, new processes, and capability initiatives.
- Support organisational change initiatives through stakeholder engagement, communication, and learning enablement strategies.
- Lead business-critical L&D and operations projects using Agile/Scrum methodologies, supporting cross-functional alignment, and governance.
- Coordinate national administrative and site-level logistics for training sessions, onboarding programmes, and leadership engagements.
- Led LMS (GTLS) administration and optimisation, enhancing virtual learning effectiveness and communication across internal and external stakeholders.
- Utilised SAP-integrated learning data workflows to track training compliance, learner progress, and reporting outputs, with a working knowledge of SAP SuccessFactors Learning modules and data architecture.
- Evaluated and recommended self-paced digital learning content providers, assessing vendor alignment with organisational capability priorities, content quality standards, and LMS integration requirements.
- Managed governance and quality oversight of externally sourced eLearning content, ensuring alignment with adult learning principles, compliance requirements, and platform delivery standards.
- Develop and deliver learning analytics dashboards to inform workforce decisions, track training effectiveness, and identify performance trends.
- Digitise and automate learning data processes using Power Automate, reducing manual effort by 45%, and improving reporting efficiency.
- Manage HRD strategic projects using Agile and Scrum methodologies, ensuring timely delivery and stakeholder alignment.
- Implement governance controls, including monthly data protection compliance checks for training service providers.
- Support the collection, validation, and consolidation of learning records for governance, regulatory, B-BBEE, and TÜV audit purposes.
- Coordinate learning operations and stakeholder communications across cross-border markets, including regional dealer networks in Sub-Saharan Africa, ensuring consistency in capability delivery and compliance standards.
- Support the design and governance of learning frameworks adaptable to multi-country, multi-language operating environments, ensuring scalability across diverse regulatory, cultural, and contextual settings.
- Standardise training templates, policies, and LMS communication channels to improve consistency and transparency across the dealer network.
- Responsible for all administration, e.g. management, scheduling, reporting, and filing and scanning of all reports, attendance registers, and certificates for each learner.
- Coordinate skills development activities aligned to organisational priorities, transformation targets, and WSP/ATR reporting requirements.
- Implement monthly compliance checks across providers, ensuring POPIA, risk, and audit controls are adhered to.
- Provide strategic learning insights and recommendations to support workforce capability planning and operational readiness.
- Support culture and capability transformation initiatives through learning engagement, stakeholder enablement, and the Dealer Network.
- Actively track emerging trends in learning technology, AI-enabled learning, and digital pedagogy, applying insights to continuously improve platform strategy, content effectiveness, and learner experience.
Learning & Development: Graduate Trainee
Mercedes-Benz South Africa Ltd
05.2022 - 05.2024
- Delivered 'Train-the-Trainer' programmes, strengthening facilitator capability, and instructional quality.
- Designed assessments (role plays, case studies, presentations), and analysed learning outcomes using Power BI and Tableau, achieving measurable proficiency improvements of up to 25%.
- Collaborated with instructional designers and subject matter experts to develop blended learning content, applying adult learning principles and digital pedagogy to improve learner engagement and retention.
- Applied eLearning authoring tools, including Articulate, to develop and review digital learning modules, supporting quality assurance and alignment with LMS delivery standards.
- Managed learner and stakeholder queries relating to training logistics, enrolments, and programme delivery, ensuring timely resolution and a positive learning experience.
- Supported the execution of national training operations, including dealer training, finance, billing, asset verification, and margin payout management.
- Conducted training needs analyses to align capability interventions with commercial priorities and dealer performance expectations.
- Maintained training datasets, role mapping, and LMS access controls to safeguard data integrity and compliance.
- Coordinated communications between corporate learning, dealer principals, and cross-border markets, strengthening operational collaboration.
- Contributed to the establishment of Health and Safety structures, and facilitated compliance with internal and statutory policies.
- Supported the development and tracking of graduate cohorts, including onboarding, programme logistics, and stakeholder communication.
- Partnered with senior business stakeholders and HR leaders to align capability initiatives with strategic business priorities.
- Facilitated the ordering of special tools and PPE for technical trainers and learners, and coordinated the issuing thereof.
Education
Bachelor of Commerce Honours - Economics
North West University
Bachelor of Commerce - Economics with Econometrics
North West University
Skills
- Learning Strategy and Capability Building
- Learning analytics (Power BI, Tableau)
- LMS administration (GTLS, Moodle, Axonify)
- SAP SuccessFactors Learning – data architecture and workflows
- Training Needs Analysis, ROE, and ROI
- Self-paced digital content platform governance
- Process automation (Power Automate, SQL)
- Vendor and budget management
- Agile Project Management (Scrum)
- Governance, Risk & Compliance (POPIA, B-BBEE, TÜV Audit, MERSETA, and QCTO)
- e-Learning authoring tools (Articulate)
- Instructional design and adult learning principles
Accomplishments
- Improved learning data efficiency by 45% through automation using Power Automate
- Increased learner proficiency by up to 25% through redesigned assessments and data-driven insights
- Enabled data-informed capability planning across national dealer network
- Strengthened compliance and audit readiness for B-BBEE and regulatory requirements
- Enhanced LMS adoption, communication, and learning engagement across stakeholders
- Supported alignment of learning initiatives to commercial and operational performance goals
Linkedin Profile
https://www.linkedin.com/in/palesa-portia-mokone
References
Wandile Mahlangu, IT Manager, Mercedes-Benz South Africa, wandile.mahlangu@mercedes-benz.com, +27 68 431 2614
Timeline
Learning & Development Coordinator
Mercedes-Benz South Africa Ltd
05.2024 - Current
Learning & Development: Graduate Trainee
Mercedes-Benz South Africa Ltd
05.2022 - 05.2024
Bachelor of Commerce Honours - Economics
North West University
Bachelor of Commerce - Economics with Econometrics
North West University