Palesa Winnie Dlamini
Soweto
Summary
Customer focused individual with efficient performance in competitive environment I am consistently delivering high quality due to commitment accountability. Pays attention to detail, can work well under pressure and with a diverse group of individuals. I am seeking for a more senior position with a company that rewards initiative, integrity and hard work.HHHhhH
Overview
2013
2013
years of professional experience
Work History
Barista Upliftment Programmer, Junior Trainer
Ciro Beverage Solutions
01.2012 - 01.2013
- Assisted in training over three months, providing support to peers and enhancing session effectiveness.
- Obtained certification upon completion of training.
- Prepared and organised comprehensive training materials, improving accessibility for participants.
- Studied equipment specifications and product features to enhance knowledge.
- Managed training for quality and service teams, ensuring adherence to procedures.
- Established testing protocols and created user-friendly manuals to facilitate training processes.
- Organised training manuals for diverse training sessions.
- Implemented procedures and protocols for customer interactions.
- Facilitated decision-making and managed outcomes.
Administration Officer, Education and Training Practitioner
Ciro Beverage Solutions
01.2012 - 01.2013
- Compiled training reports summarising trainee progress and outcomes
- Compile reports for customers as to the number of staff they send
- Coordinated courier deliveries between branches to ensure timely receipt of materials
- Organised customer filing systems to enhance document accessibility
Barista/ Supervisor
The Daily Buzz
01.2008 - 01.2013
- Prepare hot and cold beverages
- Managed relationships with suppliers to ensure timely delivery of products.
- Vending Machines (Refill and order Stork)
- Make sure that the stove is clean and tidy at all times
- Receives deliveries and delivers to specific customers
- Stock Taking, weekly and inventory
Skills Trainer
KFC
Education
Call Centre and Customer Services
Ulwazi Business College
01-2005
Grade12 -
Thomas Mofolo Secondary School
01-2001
Skills
- Coffee preparation
- Customer relationship management
- Employee training
- Training coordination
- Training material preparation
- Quality assurance
- Inventory management
- Stock management
References
- Ciro Beverage Solutions, Training and Research Development, Lani Snyman, 0834455606
- The Daily Buzz, Operations Manager, Chris Brown, 0834033034
- Spar (Bean Tree), Floor Manager, Sydney Montsho, 0115401000 / 0610204428
Personal Information
Criminal Record: None
Timeline
Barista Upliftment Programmer, Junior Trainer
Ciro Beverage Solutions
01.2012 - 01.2013
Administration Officer, Education and Training Practitioner
Ciro Beverage Solutions
01.2012 - 01.2013
Barista/ Supervisor
The Daily Buzz
01.2008 - 01.2013
Skills Trainer
KFC
Call Centre and Customer Services
Ulwazi Business College
Grade12 -
Thomas Mofolo Secondary School