Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Palesa Winnie Dlamini

Soweto

Summary

Customer focused individual with efficient performance in competitive environment I am consistently delivering high quality due to commitment accountability. Pays attention to detail, can work well under pressure and with a diverse group of individuals. I am seeking for a more senior position with a company that rewards initiative, integrity and hard work.HHHhhH

Overview

2013
2013
years of professional experience

Work History

Barista Upliftment Programmer, Junior Trainer

Ciro Beverage Solutions
01.2012 - 01.2013
  • Assisted in training over three months, providing support to peers and enhancing session effectiveness.
  • Obtained certification upon completion of training.
  • Prepared and organised comprehensive training materials, improving accessibility for participants.
  • Studied equipment specifications and product features to enhance knowledge.
  • Managed training for quality and service teams, ensuring adherence to procedures.
  • Established testing protocols and created user-friendly manuals to facilitate training processes.
  • Organised training manuals for diverse training sessions.
  • Implemented procedures and protocols for customer interactions.
  • Facilitated decision-making and managed outcomes.

Administration Officer, Education and Training Practitioner

Ciro Beverage Solutions
01.2012 - 01.2013
  • Compiled training reports summarising trainee progress and outcomes
  • Compile reports for customers as to the number of staff they send
  • Coordinated courier deliveries between branches to ensure timely receipt of materials
  • Organised customer filing systems to enhance document accessibility

Barista/ Supervisor

The Daily Buzz
01.2008 - 01.2013
  • Prepare hot and cold beverages
  • Managed relationships with suppliers to ensure timely delivery of products.
  • Vending Machines (Refill and order Stork)
  • Make sure that the stove is clean and tidy at all times
  • Receives deliveries and delivers to specific customers
  • Stock Taking, weekly and inventory

Skills Trainer

KFC

Education

Call Centre and Customer Services

Ulwazi Business College
01-2005

Grade12 -

Thomas Mofolo Secondary School
01-2001

Skills

  • Coffee preparation
  • Customer relationship management
  • Employee training
  • Training coordination
  • Training material preparation
  • Quality assurance
  • Inventory management
  • Stock management

References

  • Ciro Beverage Solutions, Training and Research Development, Lani Snyman, 0834455606
  • The Daily Buzz, Operations Manager, Chris Brown, 0834033034
  • Spar (Bean Tree), Floor Manager, Sydney Montsho, 0115401000 / 0610204428

Personal Information

Criminal Record: None

Timeline

Barista Upliftment Programmer, Junior Trainer

Ciro Beverage Solutions
01.2012 - 01.2013

Administration Officer, Education and Training Practitioner

Ciro Beverage Solutions
01.2012 - 01.2013

Barista/ Supervisor

The Daily Buzz
01.2008 - 01.2013

Skills Trainer

KFC

Call Centre and Customer Services

Ulwazi Business College

Grade12 -

Thomas Mofolo Secondary School
Palesa Winnie Dlamini