PALESA VINOLIA MOTAUNG
Gauteng
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales and ensuring the team as a whole achieves its overall sales target
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Starboard onboard shopping
Miami
06.2022 - 05.2025
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Tracked inventory levels throughout the day and restocked items as needed.
- Promoted special offers and discounts to encourage additional purchases.
- Assisted customers with finding the right product for their needs.
- Kept informed about new products arriving at the store on a regular basis.
- Demonstrated product features to customers.
- Handled customer complaints in a professional manner.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Therapist
Central University of Technology Spa
Bloemfontein
01.2018 - 01.2020
- Bookings and administration
- Client dispute resolution
- Greeted guests and provided information regarding services and amenities
- Provided guidance to new team members on how to perform tasks correctly.
- Maintained cleanliness of lobby area and front desk counter.
- Informed customers about upcoming promotions held at the spa.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Assisted guests with bookings and check-outs in a timely manner.
Education
Diploma - Somatology
Central University of Technology
01.2020
NCV - Primary Health
Central University of Technology
01.2017
Skills
- Pro-active
- Client orientated
- Inventory management
- Customer service
- Product knowledge
- Sales promotion
- Team collaboration
- Employee training
- Conflict resolution
- Data entry
- Communication skills
- Sales goal achievement
- Attention to detail
Accomplishments
- BABOR Cidesco Scholarship, 2020, Nominated by my lecturers to receive this scholarship. The first recipient of this scholarship from BABOR Germany and Cidesco International.
- Team Leader, 2020, Elected by peers and responsible for fundraising.
- Career Development, 2020, Volunteer to mentor upcoming students about career options via the Central University of Technology.
- Team leader and coordinating assistant, 2016, Ekurhuleni East College Garden Project under Primary Health.
- Employee of the month award 3 out of 4 contract since working on ships
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
References
- Miss van Wyk, Central University of Technology, 051 507 3348
- Miss Morake, Spa Manager at De Oude Kraal Spa, 078 754 3365
- Adelaide Coertzee, HR Explorer ots,+57 312 2220656
- Paola Bessa, Retail Manager Rhapsody ots,+30 694 780 5365
Personal Information
- Date of Birth: 09/26/95
- Nationality: South African
Computer Literacy
MS Excel, MS PowerPoint, MS Word, MS Access
Languages
English
Proficient
C2
Afrikaans
Advanced
C1
Xhosa
Upper Intermediate
B2
Timeline
Retail Sales Associate
Starboard onboard shopping
06.2022 - 05.2025
Therapist
Central University of Technology Spa
01.2018 - 01.2020
Diploma - Somatology
Central University of Technology
NCV - Primary Health
Central University of Technology
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