Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Education
References
Timeline
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Palesa Thwala

Centurion

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Results-oriented with proven ability to reach targets and drive success in fast-paced environments. Combined strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

13
13
years of professional experience

Work History

Administrator: Quality Assurance: Business Retenti

Assupol Life
12.2022 - Current
  • Managing quality assurance processes to enhance business retention strategies.
  • Develop and implement performance metrics to track service excellence.
  • Develop and monitor the implementation of quality standards
  • Collaborate with cross-functional teams to identify areas for improvement.
  • Conduct training sessions to elevate team compliance with quality standards.
  • Report to management on team performance and areas of shortfall

Senior Clerk: Business Retentions

Assupol
12.2016 - 11.2022
  • Managed client retention strategies to enhance customer loyalty and reduce churn rates.
  • Calling clients to assist with possible lapse policies and update details to ensure successful premium collection
  • Cancellation prevention: calling clients to provide advise regarding their policies and benefits, to prevent loss of business

Trainee Manager

Shoprite
09.2012 - 07.2014
  • Oversaw daily operations, ensuring efficient workflow and customer satisfaction.
  • Trained team members in sales techniques and store policies to enhance performance.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Analyzed sales data, identifying trends to optimize promotional strategies.
  • Assisted in implementing loss prevention initiatives, reducing shrinkage rates.

Education

High School Attended -

Mondeor High School
12-2006

Bachelor of Business Admin - undefined

UNISA
07.2025

Bcom Retail Management -

UNISA
03-2017

Certificate: Long-term Insurance - Business

Trainsure Consultancy
10-2021

Regulatory Examination: RE5 - Business

Moonstone
Pretoria, South Africa
09-2016

Regulatory Examination: RE1 - Business

Moonstone
Pretoria, South Africa
11-2017

Skills

  • Customer service
  • Attention to detail
  • Continuous improvement
  • Presentation creation
  • Verbal and written communication
  • Performance monitoring
  • Orientation and training
  • Reporting and documentation
  • Operations oversight

Languages

English
Afrikaans
Tsonga
Zulu
Sotho

Personal Information

  • Identification Number: 8811030986089
  • Criminal Record: None
  • Date of Birth: 1988-11-03
  • Gender: Female
  • Driving License: Code 8
  • Marital Status: Divorced

Education

Mondeor High School, 2002-2006

Bachelor of Commerce, UNISA (specialisation in Retail), 2017

Bachelor of Business Admin, UNISA, present

References

  • Martha Raselomane, 082 861 1990
  • Samuel Mabunda, 081 486 7529

Timeline

Administrator: Quality Assurance: Business Retenti

Assupol Life
12.2022 - Current

Senior Clerk: Business Retentions

Assupol
12.2016 - 11.2022

Trainee Manager

Shoprite
09.2012 - 07.2014

Bachelor of Business Admin - undefined

UNISA

High School Attended -

Mondeor High School

Bcom Retail Management -

UNISA

Certificate: Long-term Insurance - Business

Trainsure Consultancy

Regulatory Examination: RE5 - Business

Moonstone

Regulatory Examination: RE1 - Business

Moonstone

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Palesa Thwala