Palesa Shange
Durban
Summary
Proven to excel in customer service and cash handling, I bring a track record of maintaining 100% accuracy in balancing tills at Spar Nottingham Road. My expertise in Microsoft and unwavering reliability have consistently enhanced workplace efficiency and customer satisfaction. Skilled in clear communication and decision-making, I adeptly improve operational flow and customer experience.
Overview
3
3
years of professional experience
Work History
Assistant Till Operator
Spar Nottingham Road
Zenzani
12.2024 - 12.2024
- Performed basic math calculations when necessary to complete transactions correctly.
- Scanned items and checked pricing on cash register for accuracy.
- Discounted purchases by scanning and redeeming coupons.
- Maintained cleanliness of checkout area throughout shift.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped with purchases and signed customers up for rewards program.
- Welcomed customers, offering assistance to help find store items.
- Resolved discrepancies between physical stock counts and computer records.
- Helped customers find specific products, answered questions, and offered product advice.
- Balanced the till at the end of each shift with 100% accuracy.
- Handled all transactions with integrity and honesty.
Waitress
Welile Caterers & Florist
Durban
10.2023 - 12.2023
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served alcoholic beverages responsibly in accordance with state laws.
- Assisted other wait staff members in times of heavy customer traffic.
- Replenished beverages when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Assisted in seating guests at tables or booths.
Waitress
The Bierfassl
Midlands
02.2022 - 02.2022
- Informed customers of daily specials and signature menu items.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Communicated daily specials to customers.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Served alcoholic beverages responsibly in accordance with state laws.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
High School Diploma -
Asithuthuke Secondary Combined School
Zenzani, South Africa12-2023
Skills
- Reliability and punctuality
- Proficient in Microsoft
- Clear communication
- Patience and empathy
- Professionalism and courtesy
- Cash handling expertise
- Accurate transactions
- Attention to detail
- Decision making aptitude
- Customer service
- Data entry
- Customer assistance
Affiliations
- I participated and volunteered in community programs.
Languages
IsiZulu
First Language
English
Upper Intermediate (B2)
B2
References
Ms Sithabile Mncube
Manager (Spar)
033 266 6710 / 084 959 2402
Ms Nokubonga Zulu
Manager ( Welile Caterers and Florist )
069 494 8650
Ms Winnie Mnikathi
Head Waitress ( The Bierfassl )
078 187 8851
Timeline
Assistant Till Operator
Spar Nottingham Road
12.2024 - 12.2024
Waitress
Welile Caterers & Florist
10.2023 - 12.2023
Waitress
The Bierfassl
02.2022 - 02.2022
High School Diploma -
Asithuthuke Secondary Combined School
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