Palesa Seleka
Johannesburg
Summary
Detail-oriented Administrator with a strong background in customer service and administrative support. Managed front desk operations and coordinated appointments, delivering exceptional client service in fast-paced environments. Skilled in resolving inquiries and fostering positive client relationships through effective communication and organisational abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Jacaranda FM
Midrand
03.2025 - 06.2026
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Responded to email enquiries promptly, providing clear and concise information to enhance customer satisfaction.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Scheduled meetings and coordinated office appointments to optimise executive time management.
- Assisted with administrative duties, including filing and document management, to maintain organised and efficient office operations.
- Kept office inventory levels optimised with timely restocks and accurate purchase order management.
Customer Care Agent
Sun International
Sandton
03.2023 - 02.2025
- Delivered first-rate customer care across multiple platforms, including email, phone and online chat services.
- Resolved customer queries calmly and professionally, reducing need for escalation to management.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Prioritised and managed multiple customer inquiries simultaneously, ensuring timely and accurate responses.
- Utilised CRM software to record customer interactions, track cases, and follow up on unresolved issues.
- Remained updated on company offerings through regular product research.
Education
High School Diploma - National Senior Certificate
Roosevelt High School
Randburg12-2022
Skills
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Customer Relationship Management (CRM)
- Telephone & Switchboard Management
- Office Administration
- Data Capturing & Record Keeping
- Email correspondence
- Exceptional Customer Service
- Complaint Handling & Service Recovery
- Complaint handling & conflict resolution
- Multitasking & Time Management
- IT skills
Languages
English
Advanced
C1
Sesotho
Upper Intermediate
B2
Timeline
Receptionist
Jacaranda FM
03.2025 - 06.2026
Customer Care Agent
Sun International
03.2023 - 02.2025
High School Diploma - National Senior Certificate
Roosevelt High School