Palesa Ramangwa
Technical Support Associate
Johannesburg,Gauteng
Summary
Dedicated and results-oriented professional with a strong background in technical support and customer service, particularly within the e-commerce sector. Proven ability to provide exceptional support to customers, troubleshoot technical issues effectively, and ensure optimal satisfaction. Skilled in utilizing various communication channels to address inquiries and resolve problems promptly. Experienced in working within fast-paced environments while maintaining a focus on delivering top-notch service and exceeding customer expectations. Adept at fostering positive relationships with customers and team members to drive success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Associate
Quantanite
08.2023 - Current
- Provide technical support to Merchants.
- Troubleshoot and resolve issues.
- Document solutions and maintain knowledge base.
- Ensure quality and provide product feedback.
- Assist in training and collaborate with team.
Outbound Sales Representative
O'keefe And Swartz
03.2023 - 07.2023
- Engage in outbound sales calls to potential customers.
- Promote standard back accidental protection plan insurance.
- Educate customers on coverage and benefits.
- Close sales and achieve targets.
- Provide excellent customer service.
- Collaborate with team to optimize sales strategies.
Collections Advisor
Hammond Pole Attorneys
11.2017 - 03.2023
- Manage collections for Vodacom Live arrears accounts.
- Communicate with debtors to negotiate payment arrangements.
- Follow up on overdue accounts via phone, email, and Chat.
- Document all interactions and payment agreements accurately.
- Adhere to legal and regulatory requirements.
- Meet collection targets and deadlines.
MBD Credit Solutions
Debt Collections Advisor
05.2017 - 11.2017
- Handle collections for Edcon's live arrears accounts.
- Communicate effectively with customers to negotiate payment solutions.
- Initiate and conduct outbound calls to follow up on overdue accounts.
- Document all interactions and agreements accurately in the system.
- Adhere to company policies, procedures, and legal regulations.
- Meet assigned collection targets and deadlines.
Pay Point Coordinator
Woolworths
05.2016 - 05.2017
- Ensure efficient and accurate processing of customer transactions.
- Supervise and train pay point staff to deliver exceptional customer service.
- Monitor inventory levels and reconcile cash registers.
- Handle customer inquiries and resolve any issues or complaints.
- Maintain cleanliness and organization of the pay point area.
- Adhere to company policies and procedures, including safety and security protocols.
- Collaborate with other departments to optimize workflow and enhance customer experience.
- Generate reports on pay point performance and recommend improvements.
Hot Foods Assistant
Woolworths
12.2013 - 05.2016
- Prepare, cook, and serve hot food items.
- Ensure food safety and hygiene standards.
- Provide excellent customer service.
- Maintain cleanliness and organization.
- Collaborate with team members.
Till Operator
Woolworths
03.2012 - 12.2013
- Process customer transactions accurately.
- Provide excellent customer service.
- Maintain checkout area cleanliness.
- Promote loyalty programs.
- Collaborate with team members.
Internet Cafe Manager
Ritz Net Internet Cafe
09.2011 - 03.2012
- Assist customers with computer and internet use.
- Provide technical support.
- Handle transactions and manage accounts.
- Maintain cleanliness.
- Promote services.
- Enforce internet usage policies.
- Assist with inventory.
Waitress
Cosa Nostra Italian Kitchen
03.2011 - 09.2011
- Take orders and serve food and beverages to customers.
- Provide recommendations on menu items and specials.
- Ensure accuracy and timeliness of orders.
- Maintain cleanliness and organization of tables and dining area.
- Collaborate with kitchen and bar staff to ensure smooth service.
Education
No Degree - Business Management
04.2001 -
Introduction to management, Role of managers, Operations manager, HR management, Marketing management, Financial management
High School Diploma -
04.2001 -
Physical science, Life science, Geography, English, Sesotho, life skills, life orientation, Mathematics.
Skills
Digital Skills
undefinedCertification
CertificateOfCompletion_CompTIA A Core 1 2201101 Cert Prep 1 The Basics (1).pdf
Timeline
CertificateOfCompletion_CompTIA A Core 1 2201101 Cert Prep 1 The Basics (1).pdf
03-2024
Technical Support Associate - Quantanite
08.2023 - Current
Outbound Sales Representative - O'keefe And Swartz
03.2023 - 07.2023
Collections Advisor - Hammond Pole Attorneys
11.2017 - 03.2023
MBD Credit Solutions - Debt Collections Advisor
05.2017 - 11.2017
Pay Point Coordinator - Woolworths
05.2016 - 05.2017
Hot Foods Assistant - Woolworths
12.2013 - 05.2016
Till Operator - Woolworths
03.2012 - 12.2013
Internet Cafe Manager - Ritz Net Internet Cafe
09.2011 - 03.2012
Waitress - Cosa Nostra Italian Kitchen
03.2011 - 09.2011
IQ Academy - No Degree, Business Management
04.2001 -
Thamsanqa Secondary School - High School Diploma,
04.2001 -
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