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Hi, I’m
Palesa Phakathi
Retail Business Manager/TEFL Teacher
Lenasia,GP
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Pragmatic Leadership Student committed to mentoring and helping students to achieve success and good academic results. Friendly and respectful individual with excellent public speaking skills and genuine desire to help peers. Skillful in assisting incoming freshmen with transition and advising students with academic planning, scheduling and registration procedures. Motivated self-starter familiar with university resources and offerings.
Skilled TEFL Teacher versed in using effective and efficient methods of teaching while focusing on individual student needs. Experience teaching ESL at elementary and middle school grade levels for students from different cultural backgrounds. Leverages positive, affirming approaches to encourage learning and assimilation.
Overview
2
years of post-secondary education
1
Certificate
5
Languages
Work History
Infinity Financial SolutionsJohannesburg
Sales Representative
09.2019 - 11.2019
Job overview
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Education
Vaal University Of TechnologyVanderbijlpark, South Africa
Diploma from Retail Management
03.2021 - Current
Skills
Interpersonal communication skills
Revenue Generation
Product promotions
Retention strategies
Client Service
Problem solving strength
Sales expertise
Performance improvement
Strategic planning
Customer Relations
Product marketing
Compelling presentations
Persuasive negotiator
Client retention
Adept multi-tasker
Fluent in English
Goal Setting
Complaint resolution
Order fulfillment
Time management
Negotiation
Sales and marketing
Verbal and written communication
Microsoft PowerPoint, Excel and Word
Dependable and Responsible
Teamwork and Collaboration
Accomplishments
Elected as the first Black female deputy president for the student representative council in 2018 and managed to raise school funds.
Elected as a class representative in 2022, resolved complaints from over 150 students and introduced WhatApp group for faster and efficient way of communication between the lecture and students.
Certification
TEFL certificate
Interests
Traveling
Learning/explorer
Researcher
Board games
Listening to music
Timeline
TEFL certificate
01-2022
Vaal University Of Technology
Diploma from Retail Management
03.2021 - Current
Sales Representative
Infinity Financial Solutions
09.2019 - 11.2019