Palesa Phakathi

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Pragmatic Leadership Student committed to mentoring and helping students to achieve success and good academic results. Friendly and respectful individual with excellent public speaking skills and genuine desire to help peers. Skillful in assisting incoming freshmen with transition and advising students with academic planning, scheduling and registration procedures. Motivated self-starter familiar with university resources and offerings.

Skilled TEFL Teacher versed in using effective and efficient methods of teaching while focusing on individual student needs. Experience teaching ESL at elementary and middle school grade levels for students from different cultural backgrounds. Leverages positive, affirming approaches to encourage learning and assimilation.

Elected as the first Black female deputy president for the student representative council in 2018 and managed to raise school funds.

Elected as a class representative in 2022, resolved complaints from over 150 students and introduced WhatApp group for faster and efficient way of communication between the lecture and students.

TEFL certificate