Palesa Pertunia Palayi
Customer Relations Manager
51 Grootletaba Drive Kemptonpark
Summary
Dynamic and results-driven service advisor recognized as a top performer in 2023, consistently delivering exceptional customer experiences and driving satisfaction. Expertise in diagnosing client needs and providing tailored solutions that foster long-term relationships, enhancing loyalty and retention. Proven ability to collaborate effectively with cross-functional teams to ensure seamless service delivery and operational efficiency. Committed to continuous improvement and staying ahead of industry trends to provide innovative support and guidance.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Customer Relations Manager
Mercedes-Benz-Sandton
04.2012 - Current
- Enhance Customer Journey
- Build a relationship with our internal and external stakeholders, Marketing, sales, and service teams to ensure collaboration and luxuries customer journey
- Improve customer satisfaction, loyalty, and retention.
- Develop and Implement customer engagement campaigns
- Analyze customer feedback to identify pain points and improvement areas
- Prepare weekly/monthly CRM performance reports
- Duration 22/04/2012 –To-date
Service Advisor
Audi Centre Johannesburg
02.2009 - 01.2012
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
Bachelor of Business Administrator - undefined
Regenesys
08.2025
ND - Public Relations Management
University of South Africa
01.2019
Skills
Microsoft Word
Timeline
Customer Relations Manager
Mercedes-Benz-Sandton
04.2012 - Current
Service Advisor
Audi Centre Johannesburg
02.2009 - 01.2012
Bachelor of Business Administrator - undefined
Regenesys
ND - Public Relations Management
University of South Africa
Similar Profiles
SeungHeon HanSeungHeon Han
IT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility KoreaIT Service Desk Manager at Mercedes-Benz Korea, Mercedes-Benz Financial Service Korea, Mercedes-Benz Mobility Korea
RANAJIT ROY NANDIRANAJIT ROY NANDI
HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)HR Talent & Development Manager at DAIMLER / MERCEDES-BENZ GROUP | Athlon International BV. (Mercedes Benz Mobility AG)
Vincent RoeVincent Roe
Service Lot Manager at Mercedes-Benz of LittletonService Lot Manager at Mercedes-Benz of Littleton
Chester Angelo MarinoChester Angelo Marino
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Shireeza IbrahimShireeza Ibrahim
Finance and Insurance Manager at Kia Pinetown and BallitoFinance and Insurance Manager at Kia Pinetown and Ballito