Summary
Overview
Work History
Education
Skills
Timeline
Generic

Palesa Ndaba

N/A
Waterloo

Summary

At Strauss Daly, I significantly enhanced customer satisfaction by adeptly resolving inquiries and recommending products with a keen understanding of customer needs. Skilled in CRM software and demonstrating exceptional call handling abilities, I excel in both technical and interpersonal skills, ensuring a seamless customer experience.

Overview

1
1
year of professional experience

Work History

Call Centre

Strauss Daly
04.2024 - 11.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers by answering questions and responding to inquiries.

Education

No Degree - National Senior Certificate

Parkhill Secondary School
Parkhill
04.2001 -

Skills

CRM software

Script adherence

Call handling

Data entry

Timeline

Call Centre

Strauss Daly
04.2024 - 11.2024

No Degree - National Senior Certificate

Parkhill Secondary School
04.2001 -
Palesa NdabaN/A