Palesa Ndaba
N/A
Waterloo
Summary
At Strauss Daly, I significantly enhanced customer satisfaction by adeptly resolving inquiries and recommending products with a keen understanding of customer needs. Skilled in CRM software and demonstrating exceptional call handling abilities, I excel in both technical and interpersonal skills, ensuring a seamless customer experience.
Overview
1
1
year of professional experience
Work History
Call Centre
Strauss Daly
04.2024 - 11.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Assisted customers by answering questions and responding to inquiries.
Education
No Degree - National Senior Certificate
Parkhill Secondary School
Parkhill 04.2001 -
Skills
CRM software
Script adherence
Call handling
Data entry
Timeline
Call Centre
Strauss Daly
04.2024 - 11.2024
No Degree - National Senior Certificate
Parkhill Secondary School
04.2001 -
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