Palesa Montjane

• Established strong client relationships for increased customer loyalty and repeat business.
• Evaluated clients' needs and created plan of action to provide solutions.
• Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Introduced new products to existing clients, generating additional revenue streams through upselling techniques.
• Created sales presentations to highlight product benefits and enhanced bottom-line profits.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases using the POS system.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals, by selecting correct products based on customer needs, product specifications and applicable regulations.
• Built relationships with customers and community to promote long term business growth.
• Informed customers of promotions to increase sales productivity and volume.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Set and achieved company defined sales goals.
• Coordinated design presentations tailored specifically for individual clients needs and preferences using powerpoint in line with company values and brand pillars.
• Managed key accounts to ensure client satisfaction and maximize revenue opportunities, by consulting with businesses to supply accurate product and service information.
• Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Approved regular payroll submissions for employees.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Implemented business strategies, increasing revenue, and effectively targeting new markets, i.e. new developments where so many and were great targets for collaborations and sales.
• Interacted well with customers to build connections and nurture relationships.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Same description as store manager at Coricraft

• Maintained detailed files on past transactions and designs for budget and future reference.
• Resolved customer complaints with empathy and efficiency, restoring customer confidence and preserving store's reputation.
• Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
• Streamlined checkout process, making transactions smoother and faster for customers.
• Enhanced shopping experience with detailed product knowledge, resulting in high customer satisfaction rates.
• Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
• Implemented effective up-selling techniques, increasing average transaction value.
• Built strong relationships with clients, resulting in repeat business and a loyal customer base.
• Increased store revenue by effectively upselling furniture and accessory items to customers.
• Followed up with clients after installation and delivery to gauge customer satisfaction.
• Updated customers on scheduled deliveries of furniture to homes.
• Assisted in inventory management, reducing stock discrepancies and ensuring popular items were always available.(my plan for growth in the business-targeting admin position)
• Managed efficient cash register operations.
• Wrapped gifts for customers.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Prioritized helping customers over completing other routine tasks in store.
• Provided exceptional services and pleasant shopping experiences to retail customers.