Palesa Mbata
Randfontein
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Allianz Global Corporate & Specialty
Rosebank
04.2018 - Current
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Registered Midcorp & Liability claims on CLAWS system for record purposes.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Maintained claims data in CLAWS systems.
- Performed sanctions check to ascertain for payment purposes.
- Reconciliation of Vodacom bill for finance team.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns. eg CPD accreditations.
Filing Assistant
Nedbank
Newtown
09.2016 - 08.2017
- Maintained physical and computer-based filing systems.
- Examined, categorized, and sorted incoming documents.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Education
Certificate - Protection of Personal Information Act
Moonstone Business School
Online2021
Certificate - Certificate in Financial Intelligence Centre Act
Moonstone Business School
Online2019
BA Corporate Communications - Communication Studies
University of Johannesburg
Johannesburg03.2012
Matric -
Phahama Senior Secondary
Randfontein12.2008
Skills
- Decision-Making Abilities
- Sensitive Information Handling
- Call Forwarding
- Office administration
- Telephone etiquette
- Administrative support
- Meeting scheduling
- Multitasking Abilities
Referrences
References upon request
Timeline
Front Desk Receptionist
Allianz Global Corporate & Specialty
04.2018 - Current
Filing Assistant
Nedbank
09.2016 - 08.2017
Certificate - Protection of Personal Information Act
Moonstone Business School
Certificate - Certificate in Financial Intelligence Centre Act
Moonstone Business School
BA Corporate Communications - Communication Studies
University of Johannesburg
Matric -
Phahama Senior Secondary
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