Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Other Roles
Training And Development
References
Timeline
Generic

Palesa Mashigo

Kempton Park

Summary

Experienced strategic business leader with over a decade of expertise in diverse sectors, including Operations, Customer Service, Financial Services, and Human Capital Management. Proven proficiency in Business Development, Project Management, and Business Prospecting. Accomplished Business Manager who has managed projects from inception to completion. Seeking a challenging position to leverage my leadership skills and contribute to the success of any given opportunity. Successful at teaching classes via pre-recorded video and live conferencing. Well-versed in English language rules, idioms and standard practices. Knowledgeable about working with international students.

Overview

7
7
years of professional experience

Work History

Online English Teacher

Oikid
05.2024 - Current
  • Worked with students between ages 4 and 15 on grammar, pronunciation and sentence construction.
  • Monitored student progress through regular assessments, providing constructive feedback to ensure continuous improvement.
  • Enhanced students'' language skills by focusing on reading, writing, speaking, and listening activities.
  • Gently corrected student pronunciation and grammar to improve conversation skills.
  • Boosted student confidence through tailored feedback and individualized support in areas of improvement.

Customer Engagement Specialist

Palmik Pty Ltd
10.2020 - 11.2023
  • Customer Interaction: Engaged with customers via various channels including phone, email, chat, and social media to address inquiries, resolve issues, and provide assistance in a timely and professional manner
  • Relationship Building: Built and maintained positive relationships with customers by understanding their needs, preferences, and concerns, and proactively offering solutions to enhance their experience
  • Feedback Management: Gathered feedback from customers regarding their experiences, preferences, and pain points, and communicate this feedback to relevant internal teams to drive continuous improvement
  • Cross-functional Collaboration: Collaborated with internal departments such as sales, marketing, and product development to ensure alignment on customer needs and to facilitate the resolution of customer issues
  • Documentation and Reporting: Maintained accurate records of customer interactions, feedback, and resolutions using our CRM system, and generate reports to track customer engagement metrics and trends
  • Continuous Learning: Stayed informed about industry trends, best practices, and emerging technologies related to customer engagement and customer service, and incorporate new knowledge into improving our customer support processes.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Project Administration Assistant

Connew Supplies
05.2018 - 08.2020
  • Providing leadership assistant roles across all operational domains, including human resources, marketing, budgeting, continuous quality improvement, and risk management
  • Spearheaded and managed multiple construction projects concurrently, ensuring they are delivered time within the scope and within the budget
  • Coordinated schedules, prepared information for meetings and appointments, organize and expedited flow of work through project or site and initiate follow up action
  • Ensured that new opportunities meeting are conducted smoothly, oversee and upkeep of project documents, updating the teams projects financial report, assisting with time management and expenses against projects.
  • Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
  • Supported a culture of continuous improvement by regularly reviewing existing processes and suggesting areas for optimization.

Financial Consultant

Old Mutual Finance
07.2017 - 04.2018
  • Effectively provided financial advice and recommended company products and investment products that align with the clients financial requirements
  • Built strong relationships with clients through consistent communication and exceptional customer service.
  • Accurately recording of client information, produce records of advice and sales details
  • Managing of customer accounts, offered banking services, and advising clients of financial services including budgeting, savings, retirement, trust and estate planning
  • Conducting of risk assessment, preparing financial analysis and reports and updating client records
  • Preparing of relevant reports and analyses to support metrics related to operational efficiency and reconciling.
  • Analyzed market trends and identified investment opportunities, resulting in enhanced portfolio performance.

Education

Business Management - Business Management (1st Year)

Regenesys Business School
Degree

Business Management -

IQ Academy (Studying)

NQF Level 5 - Supply Chain Management

Speccon
01.2024

BBA - Teaching English As A Second Language (ESL)

Teacher Record
Remote
01.2024

Certificate - Paralegal Practitioner

UCT
01.2013

Skills

  • Business Acumen
  • Concept Development
  • Organisational Skills
  • Student Engagement
  • Change Management
  • Stakeholder Management
  • Reading Strategies
  • Quality Assurance
  • Strong Work Ethic
  • CRM software proficiency
  • Workload Management
  • Business Operations

Accomplishments

    Successfully launched, led, and grew a startup from zero assets to over 500,000 in assets. Developed and implemented key functions that established over three streams of business income.

    Efficiently managed staff recruitment and development, ensuring all operations adhered to the standards and procedures of the quality management system. Oversaw the general management of the branch.

    Secured significant contract deals with franchises and lodges for commercial cleaning services lasting over 12 months. This achievement significantly expanded the client base and boosted overall revenue.

    Innovated operational processes and enhanced staff collaboration during the COVID-19 pandemic by initiating the implementation of online order placement, collection, and delivery systems. This strategic integration with existing operations resulted in improved efficiency.

Other Roles

  • Etoll, Retentions Sales Assistant, 07/2016, 01/2017
  • Cell C, Customer Service Manager, 11/2012, 07/2015
  • Etoll, Customer service Consultant, 08/2011, 10/2012
  • Okeeffe and Swartz, Sales Consultant, 01/2010, 06/2011

Training And Development

  • CSO CRM, Manual Validation and office skills Programme
  • Financial Consultant Training Certificate
  • Risk Management Certificate
  • Business Analyst Certificate
  • Human Resource Certificate

References

Available on Request

Timeline

Online English Teacher

Oikid
05.2024 - Current

Customer Engagement Specialist

Palmik Pty Ltd
10.2020 - 11.2023

Project Administration Assistant

Connew Supplies
05.2018 - 08.2020

Financial Consultant

Old Mutual Finance
07.2017 - 04.2018

Business Management - Business Management (1st Year)

Regenesys Business School

Business Management -

IQ Academy (Studying)

NQF Level 5 - Supply Chain Management

Speccon

BBA - Teaching English As A Second Language (ESL)

Teacher Record

Certificate - Paralegal Practitioner

UCT

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Palesa Mashigo