Palesa Maseko
Front Desk Attendant
Johannesburg
Summary
Looking for a fast-paced and challenging role that allows me to leverage my diverse skill set, drive innovation, and create valuable solutions for clients. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Front Desk Attendant
Indaba Hotel,Spa and Conference
01.2024 - Current
- Reception: Greeting visitors, answering phone calls, and handling queries
- Check-in/Check-out: Processing guest arrivals and departures, handling room assignments and key cards
- Room Management: Coordinating room allocations, handling room changes and cancellations
- Reservation Management: Processing room reservations, handling booking requests and cancellations
- Customer Service: Providing assistance and resolving guest complaints
- Communication: Liaising between guests, staff, and management
- Data Entry: Updating guest information, room status, and other relevant data
- Cash Handling: Managing transactions, processing payments, and handling currency exchange
- Concierge Services: Assisting guests with requests, recommendations, and arrangements
- Administrative Tasks: Handling correspondence, filing, and other office duties.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
Reservations Clerk
Indaba Hotel Spa&conference Centr
Fourways Johannesburg
07.2023 - 12.2023
- Provided customers with information about availability and pricing.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
- Handled billing information over phone.
- Coordinated group bookings for corporate clients or special events by liaising with sales representatives or event planners effectively throughout the process.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Diploma in hospitality management - Hospitality
Tshwane University of Technology (TUT)
02.2021 - 12 2023
National senior cerficate - undefined
Diepsloot secondary school
01.2014 - 12 2018
Skills
Good communication skills
Personal Information
- Date of Birth: 04/25/99
- Gender: Female
- Nationality: South African
References
- Bradley Terblanche, Assistant front office manager, Indaba Hotel,Spa and Conference, 0118406670
- Sharon Thom, Reservations manager, Indaba Hotel,Spa and Conference, 0118406672
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Provided hotel guests with a weekly list of resort activities at check-in which resulted in a [Number]% decrease in front desk calls.
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of [Number] months.
Languages
English
Advanced (C1)
French
Beginner (A1)
SePedi
Advanced (C1)
Certification
Sage, Pastel,wine first aid and hospitality management diploma
Timeline
Front Desk Attendant
Indaba Hotel,Spa and Conference
01.2024 - Current
Reservations Clerk
Indaba Hotel Spa&conference Centr
07.2023 - 12.2023
Diploma in hospitality management - Hospitality
Tshwane University of Technology (TUT)
02.2021 - 12 2023
National senior cerficate - undefined
Diepsloot secondary school
01.2014 - 12 2018
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