Palesa Maboke

Order Processing & Management – Reviewed and processed customer orders accurately
and efficiently, ensuring that all necessary information was captured.
Customer Communication – Acted as the main point of contact for customers regarding
order status, delivery schedules, and any issues.
Order Tracking & Monitoring – Monitored order status from placement to shipment and
delivery, ensuring that all orders were processed on time.
Problem Resolution – Addressed and resolved issues such as order discrepancies,
shipping delays, returns, and damaged goods.
Order Documentation & Reporting – Maintained accurate records of all orders, including
customer information, product details, and transaction history. Generated reports
related to order status, customer feedback, sales, and inventory levels to assist in
decision-making.
Inventory Management – Monitored stock levels and worked with inventory
management systems to ensure proper allocation of stock to orders and managed back
orders.
Sales Support – Supported the sales team by managing order-related administrative
tasks, ensuring smooth communication between sales and logistics.
Order Fulfilment Optimisation – Identified and implemented process improvements to
increase efficiency in the order management cycle, ensuring that orders were processed
accurately and shipped in a timely manner to enhance customer satisfaction

Processed orders using SAP.
Organised export shipments.
Participated in process improvement activities, including daily management of safety,
on-time delivery, productivity, warehouse discrepancies, as well as Kaizens and Gemba.
Compiled and sent stock reports to internal teams.
Verified inventory levels in SAP and against physical stock.
Prepared export documents and ensured correct utilisation of incoterms to guarantee
on-time and complete delivery of inventory.