Palesa Lekale
Welkom,FS
Summary
Experienced remote worker with a background as a Customer Consultant at Standard Bank and a Virtual Assistant certificate. Seeking an opportunity to contribute my skills in customer service, administration, and virtual assistance in a dynamic professional environment.
Overview
7
7
years of professional experience
1
1
IBM Technical Support
Work History
Office Manager
Matonono Trading
Free State, Welkom
05.2022 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained computer and physical filing systems.
Customer Consultant
Standard Bank
Free State Bothaville
01.2017 - 10.2022
- Increased customer retention
- Collaborated with clients to provide comprehensive banking services, ensuring customer satisfaction, and building lasting relationships
- Executed financial transactions, managed accounts, and resolved inquiries efficiently, demonstrating a strong understanding of banking operations
- Drove business decisions and reduced operational costs
- Processed client onboarding procedures, ensuring accurate and complete information collection
- Maintained client accounts in accordance with company procedures
- Received recognition for consistently exceeding customer satisfaction targets
- Successfully transitioned to remote work at the onset of COVID-19, demonstrating adaptability and effective collaboration in a virtual setting
- Utilized Outlook, CRM, and other relevant tools for effective communication and information management
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Streamlined communication channels between departments, ensuring timely resolution of customer inquiries.
- Managed escalated issues efficiently by coordinating solutions across teams when necessary.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Commerce (BCom) in Risk Management -
Regent Business School
Forensic Investigation and Compliance -
University of Johannesburg
01.2019
Certificate in Banking Service Advice -
Milpark
01.2018
Skills
- Problem solving
- Communication: Proficient in oral and written English; familiar with multiple official South African languages
- Interdisciplinary Knowledge: Comprehensive understanding of risk management, finance, and banking services
- Analytical Skills: Leveraged Microsoft Excel expertise to analyze data and support informed decision-making
- Project Management Foundations: Applied project management principles in coursework and projects
- Proficient in Microsoft Office Suite
- Ability to work independently and adapt to changing tasks
- Organizational Skills by prioritizing, planning and good work life balance
- Meticulous and detail orientated with an eye for accuracy
- Written Communication
- Customer Relations
- CRM Software
- Technical Support
- Regulatory Compliance
- Billing and Invoicing
- Administrative Oversight
- Handling Complaints
- Email Correspondence
- Administration and Operations
Certification
- Foundations of Project Management (Coursera)
- Microsoft Excel Certificate (Coursera)
- Virtual Assistance Certificate (Typewhizz)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Matonono Trading
05.2022 - Current
Customer Consultant
Standard Bank
01.2017 - 10.2022
Bachelor of Commerce (BCom) in Risk Management -
Regent Business School
Forensic Investigation and Compliance -
University of Johannesburg
Certificate in Banking Service Advice -
Milpark