Palesa Chiya
Creighton,KZN
Overview
6
6
years of professional experience
2
2
Languages
Work History
Instant Service Agent
InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Ras Al Khaimah , UAE
04.2025 - 08.2025
- - Handling guest requests and complaints through phone and internal systems
- - Coordinating with various departments (Housekeeping, Engineering, F&B) to ensure seamless service
- - Logging and dispatching guest service orders via Message Box
- - Ensuring follow-up on all guest issues for resolution and satisfaction
- - Delivering personalized and prompt guest experiences via instant communication channels
- Promptly responded to inquiries and requests from prospective customers.
Administrative Clerk
St Apollinaris Hospital
02.2021 - 04.2025
- - File and retrieve patient records and documentation
- - Accurately complete patient admission forms
- - Ensure correct billing and payment processing
- - Conduct cash balancing and handovers between shifts
- - Maintain register entries and classification of patient categories
- - Follow up on missing files and file according to date-of-birth system
Front Desk Interim Trainee
City Lodge Hotel V&A Waterfront
07.2019 - 12.2019
- - Welcomed guests and provided information on hotel services
- - Managed reservations, guest check-ins and check-outs
- - Handled cash and banking tasks, including night audit packs
- - Responded to in-person and telephone inquiries
- - Maintained order at front desk and managed filing systems
Education
National Senior Certificate - English Home Language, IsiZulu Home Language, Mathematical Literacy, Life Orientation, Geography, History, Tourism
Ixopo High School
01.2016
Diploma - Hospitality Management
University of Zululand
01.2019
Skills
- Customer service and guest relations
- Telephone etiquette and phone handling
- Interpersonal and communication skills
- Time management and multitasking
- Team collaboration and adaptability
- Opera system knowledge
- Problem-solving and follow-through
References
- Ms. P. L. Moriti, Front Office Supervisor, Patricia.MORITI@sofitel.com, +971551518800
- Mr. N. I. Zikode, HR Officer Nhlakanipho.Zikode@kznhealth.gov.za, 0398339001/0787934630
- Mr. W. von Wielligh, General Manager, Clva.gm@clhg.com, 021 419 9450
Timeline
Instant Service Agent
InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
04.2025 - 08.2025
Administrative Clerk
St Apollinaris Hospital
02.2021 - 04.2025
Front Desk Interim Trainee
City Lodge Hotel V&A Waterfront
07.2019 - 12.2019
National Senior Certificate - English Home Language, IsiZulu Home Language, Mathematical Literacy, Life Orientation, Geography, History, Tourism
Ixopo High School
Diploma - Hospitality Management
University of Zululand