Overview
Work History
Education
Skills
References
Timeline
Generic

Palesa Chiya

Creighton,KZN

Overview

6
6
years of professional experience
2
2
Languages

Work History

Instant Service Agent

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Ras Al Khaimah , UAE
04.2025 - 08.2025
  • - Handling guest requests and complaints through phone and internal systems
  • - Coordinating with various departments (Housekeeping, Engineering, F&B) to ensure seamless service
  • - Logging and dispatching guest service orders via Message Box
  • - Ensuring follow-up on all guest issues for resolution and satisfaction
  • - Delivering personalized and prompt guest experiences via instant communication channels
  • Promptly responded to inquiries and requests from prospective customers.

Administrative Clerk

St Apollinaris Hospital
02.2021 - 04.2025
  • - File and retrieve patient records and documentation
  • - Accurately complete patient admission forms
  • - Ensure correct billing and payment processing
  • - Conduct cash balancing and handovers between shifts
  • - Maintain register entries and classification of patient categories
  • - Follow up on missing files and file according to date-of-birth system

Front Desk Interim Trainee

City Lodge Hotel V&A Waterfront
07.2019 - 12.2019
  • - Welcomed guests and provided information on hotel services
  • - Managed reservations, guest check-ins and check-outs
  • - Handled cash and banking tasks, including night audit packs
  • - Responded to in-person and telephone inquiries
  • - Maintained order at front desk and managed filing systems

Education

National Senior Certificate - English Home Language, IsiZulu Home Language, Mathematical Literacy, Life Orientation, Geography, History, Tourism

Ixopo High School
01.2016

Diploma - Hospitality Management

University of Zululand
01.2019

Skills

- Customer service and guest relations

undefined

References

  • Ms. P. L. Moriti, Front Office Supervisor, Patricia.MORITI@sofitel.com, +971551518800
  • Mr. N. I. Zikode, HR Officer Nhlakanipho.Zikode@kznhealth.gov.za, 0398339001/0787934630
  • Mr. W. von Wielligh, General Manager, Clva.gm@clhg.com, 021 419 9450

Timeline

Instant Service Agent

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
04.2025 - 08.2025

Administrative Clerk

St Apollinaris Hospital
02.2021 - 04.2025

Front Desk Interim Trainee

City Lodge Hotel V&A Waterfront
07.2019 - 12.2019

National Senior Certificate - English Home Language, IsiZulu Home Language, Mathematical Literacy, Life Orientation, Geography, History, Tourism

Ixopo High School

Diploma - Hospitality Management

University of Zululand
Palesa Chiya