Pakiso Thaele
Orange Farm
Summary
Results-driven Sales Supervisor with strengths in team management and sales performance. Leads daily operations to ensure exceptional customer service and store standards. Drives conflict resolution strategies to enhance team dynamics and promote a positive shopping experience.
Overview
17
17
years of professional experience
Work History
Sales Supervisor
Home Tech Sleep
Gauteng , South Africa
05.2024 - Current
- Merchandising floor
- Maintained cleanliness across all departments to enhance customer experience
- Delivered customer service to address inquiries and resolve issues
- Sales Performance Conflict Resolutions
- Store Operations and Security
- Staff Management
- Daily sales operations
- Assessed stock availability to ensure optimal support for sales operations
- Training new staff
- Opening and Closing Shop
- Customer Repairs and Returns
FOBO
HIFI-CORP
Gauteng , South Africa
12.2021 - 05.2024
- Managed cash flow and back office operations
- Daily cash ups
- Daily stock count
- Stock Take
- Admin Office
- Conducted reconciliation and addressed queries
- Handled customer complaints to ensure satisfaction
- Receiving & Releasing stock
- Audits
Cash Book Controller(Head Office)
HIFI-CORP
Gauteng , South Africa
03.2013 - 07.2016
- Performed daily cash reconciliations to ensure accuracy of financial records
- Cleared daily cash transactions to maintain up-to-date account balances
- Managed shorts and overs to resolve discrepancies in cash flow
- Journals
- Compiled monthly reports to summarise financial activities
Customer Service Manager
HFI-CORP
Gauteng , South Africa
01.2010 - 09.2011
- Oversaw department operations to ensure service quality and efficiency
- Assisted customers with inquiries and issues to enhance satisfaction
- Prepared for audits to maintain compliance and improve operational standards
- Disciplined staff for policy violations
- Controlling Customer Repairs
- Printing Reports
Education
Certificate of Higher Education -
Leshata Secondary School
Orange Farm, GP01-2005
Skills
- Sales performance
- Target achievement focus
- Customer relationship management
- Customer service
- Store operations
- Product knowledge
- Visual merchandising
- Staff management
- Team building
- Conflict resolution
- Problem solving
Driving Licence :Code 10 (C1)
Timeline
Sales Supervisor
Home Tech Sleep
05.2024 - Current
FOBO
HIFI-CORP
12.2021 - 05.2024
Cash Book Controller(Head Office)
HIFI-CORP
03.2013 - 07.2016
Customer Service Manager
HFI-CORP
01.2010 - 09.2011
Certificate of Higher Education -
Leshata Secondary School