Coached employees through day-to-day work and complex learning centered problems.
Monitored lecturer and learner interactions to assess quality of service.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Utilized proven problem-solving methods in accordance with the University policy to enhance learner satisfaction.
Improved information collection and recordkeeping accuracy by creating, updating and managing learner through-put and communication across their departmental heads.
Created, prepared, and delivered reports on learning progress to various departments.
Oversaw budget and tracked expenses against plans per department.
Learning Support Assistant
University Of KwaZulu-Natal
05.2015 - 12.2017
Supported lead teacher in lesson planning and learning activities.
Assisted with development and analysis of Individual Education Plans (IEP) and Behavior Support Plans (BSP).
Provided thorough feedback and constructive criticism conducive to positive learning experiences.
Maintained and renewed professional licenses and certifications on schedule.
Administered proctored tests to students in secure environment.
Stayed up-to-date on most recent curricula and teaching strategies.
Completed clerical duties such as photocopying, typing and document filing to assist faculty throughout each workday.
Studied and implemented various strategies in each classroom to meet needs of each student.
Education
Honors - Development Planning
University of Limpopo
Polokwane, South Africa
03.2013
Bachelor of Development Planning - Development Economics And International Development
University of Limpopo
Polokwane, South Africa
03.2012
Skills
Client Service
Operational Support
Business Processes
Recruiting
Contract Management
Budget Management
Performance Evaluations
Staff Training
Records Management
Technical Support
Professional Networking
Timeline
Learner Support Officer
University Of KwaZulu-Natal
03.2018 - 07.2023
Learning Support Assistant
University Of KwaZulu-Natal
05.2015 - 12.2017
Honors - Development Planning
University of Limpopo
Bachelor of Development Planning - Development Economics And International Development