Paidamoyo Jongwe
Cape Town
Summary
Dynamic bartender with a proven track record at Cape Grace, recognized for enhancing customer satisfaction through exceptional service and high-quality cocktails. Strong multitasking abilities and a team player attitude led to increased sales and a loyal clientele. Expert in drink preparation and customer engagement, ensuring a memorable experience for all guests.
Overview
3
3
years of professional experience
Work History
Bartender
Cape Grace
07.2024 - 03.2025
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender
The Athletic Club & Social
02.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Education
O'level
High School
Zimbabwe01-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
Accomplishments
- Saved company R2000 per month in inventory costs by finding new alcohol vendors.
- Implemented procedures that reduced wasted stock by 10%.
Additional Information
Date of Birth : 21 February 2002
Gender : Female
Nationality : Zimbabwean
Languages
English
Timeline
Bartender
Cape Grace
07.2024 - 03.2025
Bartender
The Athletic Club & Social
02.2022 - 03.2024
O'level
High School
Reference
Available upon request
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