Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Reference
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Paidamoyo Jongwe

Paidamoyo Jongwe

Cape Town

Summary

Dynamic bartender with a proven track record at Cape Grace, recognized for enhancing customer satisfaction through exceptional service and high-quality cocktails. Strong multitasking abilities and a team player attitude led to increased sales and a loyal clientele. Expert in drink preparation and customer engagement, ensuring a memorable experience for all guests.

Overview

3
3
years of professional experience

Work History

Bartender

Cape Grace
07.2024 - 03.2025
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

The Athletic Club & Social
02.2022 - 03.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

O'level

High School
Zimbabwe
01-2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality

Accomplishments

  • Saved company R2000 per month in inventory costs by finding new alcohol vendors.
  • Implemented procedures that reduced wasted stock by 10%.

Additional Information

Date of Birth : 21 February 2002

Gender : Female

Nationality : Zimbabwean

Languages

English

Timeline

Bartender

Cape Grace
07.2024 - 03.2025

Bartender

The Athletic Club & Social
02.2022 - 03.2024

O'level

High School

Reference

Available upon request

Paidamoyo Jongwe