Operations Manager with a diploma in Operations Management and customer service experience in fast-paced dining service. Brings workflow efficiency, clear communication, and problem-solving to support accurate handoffs, steady service flow, and high guest satisfaction. Maintains organized daily priorities while helping teams stay aligned during busy shifts.
Hi, I’m
Paballo Tumane
Operations Manager
Johannesburg
Summary
Overview
1
Language
4
years of professional experience
Work History
Mugg & Bean
Waiter
01.2023 - 01.2024
Job overview
- Delivered excellent customer service in a fast-paced environment.
- Assisted with orders and ensured high customer satisfaction.
- Developed multitasking, interpersonal, and teamwork skills.
Forever Living
Distributor
01.2021 - 01.2023
Job overview
- Generated leads and converted them into consistent product sales.
- Built a loyal customer base through excellent service and follow-ups.
- Ran social media campaigns to boost brand visibility and revenue.
- Developed strong communication and negotiation skills.
Villiers Combined School
Assistant Teacher
01.2020 - 01.2021
Job overview
- Provided individual learning support to students.
- Supported teachers with lesson planning and classroom management.
- Enhanced communication, mentoring, and organizational skills.
Education
University of JohannesburgJohannesburg, Gauteng
Diploma from Operations Management
05.2026
University Overview
- Completed professional development in Operations Management
Qalabotjha SecondaryVilliers, Free State
National Senior Certificate
12.2018
University Overview
- Member of RCL
Skills
Operations management & workflow optimization
Customer service & relationship building
Microsoft Office
Time management
Problem-Solving & Decision Making
Staff scheduling
Performance coaching
Conflict resolution
Quality assurance
Inventory control
Customer complaint handling
References
References
- FLORENCE, MALUMISE, +27 74 259 3893
- NTEFELENG, TSOTETSI, +27 67 860 0501
Timeline
Waiter
Mugg & Bean
01.2023 - 01.2024
Distributor
Forever Living
01.2021 - 01.2023
Assistant Teacher
Villiers Combined School
01.2020 - 01.2021
University of Johannesburg
Diploma from Operations Management
Qalabotjha Secondary
National Senior Certificate