PABALLO MAKHUBELA
Data Content Administrator
Randburg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to join a team of strong willing individuals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Database Content Administrator
Tourvest Destination Management
Bryanston
02.2023 - Current
- Working in Tourplan IS & Tourplan NX
- Excel specific
- Develop
- Carefully proofread and fact-check banking information in a form of a cancelled cheque or bank statement for accounting purposes.
- Developed and managed content calendar to meet deadlines and engagement goals.
- Collaborated with developers to deliver on-brand content in alignment with brand vision at Tourvest
- Maintained market related and specific information on to the system
- Ensure that brands are equally satisfied with work provided.
- Curated content across social media platforms, leveraging algorithm strategies to increase engagement.
- Ensure that rates and product specific information is always updated and is in line with company portfolio.
- Proof Read Negotiated Rates.
- Develop and Evaluate work strategies that could ensure that work performance is effective for brands
- Tested programs and databases to identify issues and make necessary modifications.
- Adhered to set schedules to test databases for flaws and reduce downtime.
- Created and implemented database designs and data models.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Authored and coded database descriptions.
- Modified databases to meet needs and goals determined during planning process and peek season
Tour Consultant
Tourvest Destination Management, Sense of Africa FIT Australian Market
Bryanston
08.2022 - 02.2023
- Working in Tourplan IS
- Working in Microsoft Shared Inbox
- Answering and making calls to suppliers regarding rate negotiating or meeting rate from other operators.
- Receiving new quote requests or provisional booking and advising the Agent that the new request has been received before they log off due to time zone.
- Checking availability online, websites or using Tourplan external link to do rate comparison between STO Rate and BAR
- Quickly and effectively ensure I communicate to the agent any availability issues and provide an alternative option.
- Send out provisional booking requests to the suppliers before they arrive to ensure I get feedback as soon as possible.
- Once feedback has been received, load onto Tourplan and ensure that rates received corresponds with invoice from the supplier.
- Note provisional booking release date onto calender and onto Tourplan to ensure that I send feedback to the suppliers within the allocated time.
- Compile and check provisional confirmation and send it to the Agent within the turnaround time.
- Follow up with the provisional booking, once confirmed make sure to liase with all suppliers regarding client details, flight times, dietary requirements, special occasion or special needs.
- Make sure that all email trails are effectively stored into the shared mail box and are available for QC.
- Ensure that file is ready to be QC'd in the respected time.
- Once confirmation invoices have been received and checked, make supplier prepayments/ guide levies if needed.
- Inbox booking and Send Clients Vouchers to the Agent.
- Make sure that booking is fully paid before travel if Agent is on prepayment.
- Make supplier calls day before arrival to ensure that guests standards and expectations are noted. Accommodation, car rental, activities.
- Communicate with the meet and greet person to ensure that all documentation has been received and given to guests.
- Attend supplier trainings to ensure that I have equipped myself with enough knowledge to provide an exceptional travel experience for guests.
- Compile Weeky Desk Reports to communicate challenges, weaknesses and strengths faced during the week.
Travel Specialist | Bateleur Club
&Beyond Travel
Sandton
06.2022 - 08.2022
- Communicate with clients first hand on travel expectations
- Sell and Advertise on brand specific accommodation offered by the company
- Asked open-ended questions to better understand client needs and determine the best travel offerings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organize memorable and exquisite travel itineraries and vacations for high-end clients and prominent individuals.
- Recommend off site and on-site activities that are client specific and brand related
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Collaborated with colleagues to create and promote special travel packages.
- Advise and communicate best routings to the destination.
- Offer clients brand related packages suited for their budget
- Ensure that clients are comfortable and most importantly thrilled with their experience.
Junior Tour Consultant
Tourvest Destination Management, DMC Italy FIT Team
Sandton
03.2019 - 08.2021
- Worked on tour plans
- Prepared reports, and feedback proposals
- Advised agents on new bookings
- Captured the work received from agents into tour plan
- Ensured that data was correctly reflected
- Liaised with suppliers and follow-up on Pro-forma invoice prepayments
- Assisted with negotiations on cancellations fees and competitive rates
- Attended weekly Tuesdays and Friday meetings and recorded the minutes.
Operations Assistant Intern
Tourvest Destination Management
Sandton
03.2018 - 02.2019
- Italy Series Team
- Responsibilities
- Co-ordinated transportation, accommodation, tours, and activities
- Assisted to create travel itineraries, secure reservations for transportation and lodging, and ensured any special dietary or medical needs are met
- Co-ordinated meetings with clients to determine travel needs, budget and preferences
- Captured the work received from agents into tour plan
- Ensured that data was correctly reflected.
- Handled administrative and data entry work for staff.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
Learnership | IME Conferencing and Event
Tourvest Destination Management
Sandton
03.2017 - 02.2018
- Assisted in administrative duties
- Developed event and conference plans for clients and internal stakeholders
- Created event programmes and project plans
- Liaised with suppliers and follow-up on Pro-forma invoice prepayments
- Provided accurate event information to event staff and related departments
- Assisted with media relations, researching and scheduling interviews needed.
- Created detailed timelines and budgets for events to meet all deadlines.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
National Certificate in General Travel - Tourism And Travel Management
Travel Learning College
Randburg 03.2017 - 11.2017
NQF Level 4 - Humanities
Noordwyk Secondary School
Midrand 01.2016 - 12.2016
Skills
Social Media administration
Sewing
During Covid, I became a self taught sewing expert specializing in children's clothes
Timeline
Database Content Administrator
Tourvest Destination Management
02.2023 - Current
Tour Consultant
Tourvest Destination Management, Sense of Africa FIT Australian Market
08.2022 - 02.2023
Travel Specialist | Bateleur Club
&Beyond Travel
06.2022 - 08.2022
Junior Tour Consultant
Tourvest Destination Management, DMC Italy FIT Team
03.2019 - 08.2021
Operations Assistant Intern
Tourvest Destination Management
03.2018 - 02.2019
National Certificate in General Travel - Tourism And Travel Management
Travel Learning College
03.2017 - 11.2017
Learnership | IME Conferencing and Event
Tourvest Destination Management
03.2017 - 02.2018
NQF Level 4 - Humanities
Noordwyk Secondary School
01.2016 - 12.2016
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