Ozanokuhle Benya
Junior Sales Consultant
East London
Overview
2027
2027
years of professional experience
3
3
Certifications
Work History
Junior Sales Consultant
Absa Bank Limited
2025 - Current
- Junior Sales Consultant | Absa• Identify customer financial needs and recommend suitable banking products and services.
• Generate new business opportunities through proactive sales activities and customer engagement.
• Achieve individual and branch sales targets across multiple product lines.
• Build and maintain strong customer relationships to enhance retention and customer satisfaction.
• Cross-sell and upsell banking products, including accounts, credit facilities, insurance, and investment solutions.
• Provide professional financial guidance while ensuring compliance with banking policies and procedures.
• Collaborate with branch teams to deliver a seamless customer experience and contribute to business growth.
• Maintain accurate records of customer interactions and sales activities.
Education Assistant: ICT
Dalubuhle Junior Secondary School
01.2021 - 01.2022
- Uploading educational content on devices.
- Facilitated and monitored digital literacy classes.
- Offered Administrative, Reception and clerical support.
- Designed creative multimedia presentations to capture student interest in various computer applications and programming languages.
- Improved student comprehension of complex computer concepts through hands-on activities and real-world examples.
- Increased student confidence in using technology for problem-solving with one-on-one coaching sessions.
- Strengthened student understanding of internet safety protocols through targeted lessons and practical demonstrations.
- Managed computer lab resources effectively, maintaining equipment and troubleshooting technical issues as needed.
Cashier and Host
Debonair’s Pizza
01.2015 - 12.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service Clerk
Absa Bank Limited
01.2023 - 2025
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Collected feedback from customers to help improve service delivery and banking processes.
- Reached out to existing bank customers and offered personalized support for different needs.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Participated in ongoing training programs to stay current on industry trends and best practices.
Education
Bachelor of Technology - Public Management
Walter Sisulu University
2019
National Diploma - Public Relations Management
Walter Sisulu University
2018
Matriculation Certificate -
Holy Cross Education Centre Kiddieland
2013
Skills
Client acquisition
Portfolio Management
Sales target achievement
Goal oriented
Sales development
Client relationship management
Performance tracking
Data interpretation
Long-term sales strategies
Teamwork and collaboration
Critical thinking
Lead prospecting
Market research
Project management
Financial product sales
Referral generation
Summary
Results-driven banking professional with experience in both customer service and financial sales within Absa. Skilled in building and maintaining strong client relationships, identifying customer needs, and providing tailored financial solutions that enhance customer satisfaction and support business growth. Proven ability to deliver exceptional service, achieve sales targets, and work effectively in fast-paced environments. A confident communicator with strong interpersonal, problem-solving, and negotiation skills, committed to creating positive customer experiences while contributing to organisational success.
References
- Mrs P. Nondikane, Branch Manager 043 783 5619
- Mr B. Dulaze, Branch Manager 043 709 7046
- Miss E. Lessing, Customer Service and Host Manager, 043 709 7037, Absa Bank Limited
- Mr U. Lubanga, Educator (ICT Co-ordinator), 078 778 0451, Dalubuhle Junior Secondary School
- Miss A. Norolela, Manager, 079 594 1258, Debonair’s Pizza
- Miss L. Fuzile, Lecturer, lfuzile@wsu.ac.za, 071 380 4312, Walter Sisulu University
Certification
Artificial Intelligence in the 4IR - University of Johannesburg
Timeline
Customer Service Clerk
Absa Bank Limited
01.2023 - 2025
Administrative Professional Foundations - Project Management Institution
07-2022
Artificial Intelligence in the 4IR - University of Johannesburg
01-2022
Microsoft Digital Literacy v1.0 - Foundation for Professional Development: School of IT
07-2021
Education Assistant: ICT
Dalubuhle Junior Secondary School
01.2021 - 01.2022
Cashier and Host
Debonair’s Pizza
01.2015 - 12.2015
Bachelor of Technology - Public Management
Walter Sisulu University
National Diploma - Public Relations Management
Walter Sisulu University
Matriculation Certificate -
Holy Cross Education Centre Kiddieland
Junior Sales Consultant
Absa Bank Limited
2025 - Current