Ozanokuhle Benya
Junior Sales Consultant
East London
Summary
A knowledgeable team player with the ability to communicate confidently at all levels and self-motivated to achieve excellence.
Professional with strong background in financial sales, equipped to drive revenue and growth. Adept at client relationship management, financial product knowledge, and strategic sales techniques. Known for team collaboration, adaptability, and delivering results in dynamic environments. Skilled in communication, negotiation, and problem-solving, fostering trust and achieving objectives.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Junior Sales Consultant
Absa Bank Limited
2025 - Current
- Exceeded monthly sales targets through proactive outreach and effective follow-up strategies.
- Developed persuasive proposals that effectively demonstrated the value of offered products/services to prospective clients.
- Improved overall team productivity by sharing best practices, training new hires, and actively participating in weekly meetings.
- Grew territory revenue by identifying new opportunities and establishing strategic partnerships within the industry.
- Collaborated with team members to develop creative marketing campaigns and promotional events.
- Conducted thorough market research to identify potential leads and expand clientele base.
- Implemented upselling techniques during customer interactions to maximize revenue generation without compromising customer satisfaction levels.
- Analyzed sales data regularly to identify trends, optimize performance metrics, and inform future decision-making processes.
- Contributed positively towards building a healthy company culture by actively participating in team-building activities, celebrating successes and demonstrating a strong work ethic.
Customer Service Clerk
Absa Bank Limited
01.2023 - 2025
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Collected feedback from customers to help improve service delivery and banking processes.
- Reached out to existing bank customers and offered personalized support for different needs.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Participated in ongoing training programs to stay current on industry trends and best practices.
Education Assistant: ICT
Dalubuhle Junior Secondary School
01.2021 - 01.2022
- Uploading educational content on devices.
- Facilitated and monitored digital literacy classes.
- Offered Administrative, Reception and clerical support.
- Designed creative multimedia presentations to capture student interest in various computer applications and programming languages.
- Improved student comprehension of complex computer concepts through hands-on activities and real-world examples.
- Increased student confidence in using technology for problem-solving with one-on-one coaching sessions.
- Strengthened student understanding of internet safety protocols through targeted lessons and practical demonstrations.
- Managed computer lab resources effectively, maintaining equipment and troubleshooting technical issues as needed.
Cashier and Host
Debonair’s Pizza
01.2015 - 12.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bachelor of Technology - Public Management
Walter Sisulu University
2019
National Diploma - Public Relations Management
Walter Sisulu University
2018
Matriculation Certificate -
Holy Cross Education Centre Kiddieland
2013
Skills
Client acquisition
References
- Mr B. Dulaze, Branch Manager 043 709 7046
- Miss E. Lessing, Customer Service and Host Manager, 043 709 7037, Absa Bank Limited
- Mr U. Lubanga, Educator (ICT Co-ordinator), 078 778 0451, Dalubuhle Junior Secondary School
- Miss A. Norolela, Manager, 079 594 1258, Debonair’s Pizza
- Miss L. Fuzile, Lecturer, lfuzile@wsu.ac.za, 071 380 4312, Walter Sisulu University
Certification
Artificial Intelligence in the 4IR - University of Johannesburg
Timeline
Customer Service Clerk
Absa Bank Limited
01.2023 - 2025
Administrative Professional Foundations - Project Management Institution
07-2022
Artificial Intelligence in the 4IR - University of Johannesburg
01-2022
Microsoft Digital Literacy v1.0 - Foundation for Professional Development: School of IT
07-2021
Education Assistant: ICT
Dalubuhle Junior Secondary School
01.2021 - 01.2022
Cashier and Host
Debonair’s Pizza
01.2015 - 12.2015
Junior Sales Consultant
Absa Bank Limited
2025 - Current
Bachelor of Technology - Public Management
Walter Sisulu University
National Diploma - Public Relations Management
Walter Sisulu University
Matriculation Certificate -
Holy Cross Education Centre Kiddieland