OYAMA GOLA
.
Randburg,Johannersburg
Summary
Dedicated and versatile professional with a strong background in academic administration, research assistance, technical support, and customer service. Experienced in providing comprehensive administrative and research support at Limina for over a year, ensuring project efficiency and high-quality outputs. Skilled in system troubleshooting and maintenance from a System Technician role at Stowe Holding and adept at delivering exceptional customer service at Webhelp SA. Additionally, demonstrated a passion for teaching and mentorship as a Student Tutor at UWC. Known for strong communication, organizational, and analytical skills, with a commitment to delivering accurate, well-researched results.
Overview
2
2
years of professional experience
Work History
Academic Administrator & Research Assistant
Limina Education Services
Cape Town
03.2024 - Current
- Provide user support or the Limina Moodle Learner
Management System (LMS); - Provide Quality Control of courses on the Moodle
LMS; - Manage logistical arrangements for workshops and
participate in workshops / training as needed; - Liaising with trainers / facilitators to confirm availability
and management of the workshops / sessions, and
providing logistical information to trainers / facilitators
as required; - Managing the onboarding process of users to the
LMS; - Managing and/or providing administrative support
during course implementations, including workflow and
scheduling, communication with new and existing
users, and administrative tasks that may become
required; - Implementing Limina’s communication strategy;
- General administrative support as may be required.
- Gathering, organizing, and analyzing data from various sources.
- Setting up and conducting interviews, or experiments as part of the research process.
- Cleaning and coding data to ensure accuracy and relevance.
System Technician
Stowe Holding
01.2024 - 03.2024
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Customer Service Advisor
Webhelp SA
07.2023 - 12.2023
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices
- Input customer information, call notes and personal data onto internal database
- Uphold privacy and security requirements established by national legislation
- Built rapport with customers through courteous and professional communications
- Resolved customer queries over phone and by email
- Addressed customer service inquiries quickly and accurately
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft
Student Tutor
University of Western Cape
02.2023 - 07.2023
- Analysed student progress and prepared feedback to improve test results
- Used pre-determined resources to deliver tutoring as outlined in company policies
- Utilised technology in tutoring sessions to diversify and enhance learning
- Gave early intervention support to students beginning to struggle with materials
- Issued detailed course outline information before commencement to inform students about topics of study
- Employed listening and questioning strategies to diagnose student needs and monitor progress
- Encouraged students to persevere with difficult tasks to prepare for later learning
- Simplified complex theory through clear, relevant teachings
Education
National Senior Certificate -
Vulamazibuko High School
East London, South Africa 12.2019 - 01.2020
Bachelor of Arts - Majoring in Language And Communication Studies, Politics And Industrial Psychology
University of Western Cape
Bellville, South Africa04-2023
Bachelor of Arts Honours - Lingustics Majoring in Business And Organizational Communication, Multilingualism, Critical Media Studies
University of Western Cape
Bellville, South Africa 04.2001 -
Skills
- Microsoft Office Suite
- Moodle
- Trouble Shooting
- Organizational skill
- Excellent communication skills
- Interpersonal skills
- Multi-tasking skills
- Attention to details and quality control
- Customer service and support
- Research skills
Timeline
Academic Administrator & Research Assistant
Limina Education Services
03.2024 - Current
System Technician
Stowe Holding
01.2024 - 03.2024
Customer Service Advisor
Webhelp SA
07.2023 - 12.2023
Student Tutor
University of Western Cape
02.2023 - 07.2023
National Senior Certificate -
Vulamazibuko High School
12.2019 - 01.2020
Bachelor of Arts Honours - Lingustics Majoring in Business And Organizational Communication, Multilingualism, Critical Media Studies
University of Western Cape
04.2001 -
Bachelor of Arts - Majoring in Language And Communication Studies, Politics And Industrial Psychology
University of Western Cape
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