Owethu Gqola

• Organized paperwork such as charts and reports for office and patient needs.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained current and accurate medical records for patients.
• Invoiced patients accurately in line with charging guidelines.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Printed prescription requests and queries in compliance with practice protocol.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Processed medical insurance claims and payments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Registered and verified patient records before triage with most up-to-date information.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.
• Assisted with medical coding and billing tasks.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Managed office bookkeeping with insurance billing and patient payments.

As an educational assistant I

• Worked well in a team setting, providing support and guidance.
• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Learned and adapted quickly to new technology and software applications.
• Skilled at working independently and collaboratively in a team environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.