Summary
Overview
Work History
Education
Skills
Timeline
Generic
Owen Tshabalala

Owen Tshabalala

Front Office Supervisor/ Reservations Agent
Mbombela,Mpumalanga

Summary

Productive Front Office Supervisor with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Humble Front Office Supervisor with 12 years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

17
17
years of professional experience
12
12
years of post-secondary education

Work History

Front office supervisor

Lowveld Chamber of Business and Tourism
01.2009 - Current
  • Duties Managing the Front office staff; providing information about the Lowveld, Interact with LCBT members and product owners, Draft monthly reports needed by the Tourism Manager and making SAN Parks Bookings, and also doing SAN Park’s banking at the end of the day.
  • Reason for leaving : Currently working at KLCBT.

Reservations Officer

Lowveld Chamber of Business and Tourism, SAN Parks
01.2006 - 01.2009
  • Making South African National Parks reservations and assisting with front office information.
  • Issuing and updating client’s wildcards and also dealing with client’s enquiries concerning their wildcards.

Information Officer

Lowveld Chamber of Business and Tourism
03.2005 - 01.2006
  • Duties Assisting tourists and the general public with information about the Lowveld and also doing bookings for accommodation, transportation, attractions and also doing other general administrative duties.

Education

Grade 12 - High School

Z.B Kunene High School
Kanyamazane
01.2000 - 12.2000

Diploma - Tourism Management

Tshwane University of Technology
Nelspruit
01.2001 - 12.2005

B-Tech - Tourism Management

Tshwane University of Technology
Nelspruit
01.2016 - 12.2017

Management Development Programme Certificate - Business Management

University of Witwatersrand
Johannesburg
06.2019 - 09.2019

South African Specialist - Tourism

Online Programme
Online
05.2016 - 05.2016

Professional Conduct For Front Office Certificate -

New Leaf Coaching
Nelspruit
03.2010 - 04.2010

Quick Trav invoicing Certificate - Tourism Management

Tshwane University of Technology
Nelspruit
01.2004 - 11.2004

Fidelio Front Office Certificate (Micros Fidelio) - Tourism Management

Tshwane University of Technology
Nelspruit
01.2004 - 11.2004

Galileo Certificate (Galileo Southern Africa) - Tourism Management

Tshwane University of Technology
Nelspruit
01.2004 - 11.2004

Within Africa Fare & Ticketing Certificate (DTT) - Tourism Management

Tshwane University of Technology
Nelspruit
01.2002 - 11.2002

Travel Agency Operations Certificate (DTT) - Tourism Management

Tshwane University of Technology
Nelspruit
01.2002 - 11.2002

Skills

    Invoicing and billing

Proficient in Roomseeker

Proficient in Ms Word, Ms Excel and Outlook

Documentation and control

Inquiry response

Issue handling

Staff supervision

Timeline

Management Development Programme Certificate - Business Management

University of Witwatersrand
06.2019 - 09.2019

South African Specialist - Tourism

Online Programme
05.2016 - 05.2016

B-Tech - Tourism Management

Tshwane University of Technology
01.2016 - 12.2017

Professional Conduct For Front Office Certificate -

New Leaf Coaching
03.2010 - 04.2010

Front office supervisor

Lowveld Chamber of Business and Tourism
01.2009 - Current

Reservations Officer

Lowveld Chamber of Business and Tourism, SAN Parks
01.2006 - 01.2009

Information Officer

Lowveld Chamber of Business and Tourism
03.2005 - 01.2006

Quick Trav invoicing Certificate - Tourism Management

Tshwane University of Technology
01.2004 - 11.2004

Fidelio Front Office Certificate (Micros Fidelio) - Tourism Management

Tshwane University of Technology
01.2004 - 11.2004

Galileo Certificate (Galileo Southern Africa) - Tourism Management

Tshwane University of Technology
01.2004 - 11.2004

Within Africa Fare & Ticketing Certificate (DTT) - Tourism Management

Tshwane University of Technology
01.2002 - 11.2002

Travel Agency Operations Certificate (DTT) - Tourism Management

Tshwane University of Technology
01.2002 - 11.2002

Diploma - Tourism Management

Tshwane University of Technology
01.2001 - 12.2005

Grade 12 - High School

Z.B Kunene High School
01.2000 - 12.2000
Owen TshabalalaFront Office Supervisor/ Reservations Agent