Owen James

• Provided exceptional customer support, resolving inquiries and issues efficiently.
• Utilized CRM software to track interactions and manage customer accounts.
• Conducted training sessions for new representatives to enhance team performance.
• Streamlined call handling processes, reducing average response times significantly.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Analyzed call data, identifying trends to optimize service delivery and efficiency.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Identified upselling opportunities to increase revenue generation.
• Operated various vehicle types to ensure timely deliveries and pickups.
• Maintained compliance with safety regulations and traffic laws during operations.
• Planned optimal routes to minimize fuel consumption and delivery times.
• Conducted routine inspections on vehicles to ensure operational readiness.
• Coordinated with dispatch to manage schedules and address logistical challenges.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
• Communicated with dispatchers and other personnel to coordinate transportation schedules.
• Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

• Managed end-to-end event logistics, ensuring seamless execution of multiple high-profile events.
• Created detailed budgets and tracked expenditures, maintaining financial accountability across projects.
• Directed on-site coordination, facilitating communication among stakeholders for real-time problem-solving.
• Mentored junior project managers, fostering professional development and enhancing team performance.
• Analyzed post-event feedback to identify areas for improvement, driving strategic enhancements in future projects.
• Collaborated with cross-functional teams to develop and implement comprehensive project plans.
• Oversaw vendor selection and negotiations, optimizing service delivery and cost-efficiency.
• Ensured compliance with all health and safety regulations during event planning and execution stages.
• Managed cross-functional teams to ensure seamless coordination between various departments for successful event execution.
• Utilized strong interpersonal skills to build and maintain positive relationships with clients, vendors, and stakeholders.
• Oversaw the successful execution of various events, from conception to completion, while ensuring all client objectives were met or exceeded.
• Maximized event attendance by creating targeted marketing campaigns across multiple platforms.
• Organized large-scale corporate events, consistently exceeding client expectations in terms of quality and value for money.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Main Objectives: GEARHOUSE South Africa
• 1. Manage a portfolio of IVTM client accounts, towards improving client retention within the Group.
• 2. Identify and pursue future business opportunities within assigned client portfolio.
• 3. Understand your clients, their needs and their budgets.
• 4. Manage client expectations throughout the quotation (existing clients) planning and event delivery process. Understand your client’s budget.
• 5. Facilitate job production from confirmation to completion on behalf of the client ensuring that they receive service in accordance with the Group goal of service excellence to the client value chain. to ensure cohesion, efficiency and quality in the delivery of the product.
• 6. Provide clients with single contact access to a range of services.
• 7. Co-ordinate the successful planning and realization of assigned live events from inception to completion.

• Reason for Leaving: COVID19

• Managed partnerships with local businesses and tourism operators to enhance service offerings.
• Streamlined booking processes through implementation of user-friendly online systems.
• Developed strategic marketing campaigns to increase brand visibility and customer engagement.

Reason for Leaving: sold business

• Developed targeted marketing strategies to enhance brand visibility and market reach.
• Analyzed market trends to identify opportunities for product positioning and growth.
• Collaborated with cross-functional teams to align sales and marketing efforts effectively.
• (Independent contractor basis) Sales & marketing of websites & IT related businesses
• Reason for Leaving:

Seeking fulltime permanent position.

Fixed Term Contract position in General Management (Social Development) sector.

• Administration and implementation of tracking program, collating information and compile funder reports.

• Providing information on special program activities in line with budget.

• Processing administration for special program payments to finance department.

• Procures resources for special programs and administer the electronic postage system.

• Assist with Hosting of national and international visitors.

• Communicate and coordinate information as requested by program manager & facilitate activities that support the delivery of the implementation plans. • Provide project support to implementation partners and support the implementation partner contracts in accordance with the finance department.

• Make travel arrangements and oversee the maintenance of the alarm system maintenance.

• Authorize requests for the purchase of IT equipment & stationery.

• Preparation of venue for meetings and oversee catering services.

• Supervise and oversee office staff at branch level.

• Assist staff with IT related queries mainly troubleshooting on network and system program.

Reason for Leaving: contract ended

• Maintaining a Dialogue between shareholders,
• Controlling Finances
• Building and maintaining an effective Management team
• Taking full accountability for the board and all company operation Booking of Venues and Performers
• Managing Budgets
• Negotiating Contracts and Fees,
• Conducting Research to improve the business
• Handling Publicity and working with Agents
• Generate new business by initiating, building and maintaining new relationships with established corporate clients.
• Administer and manage all forms of information and strategic marketing for events i.e. Print, Radio and Television.
• Design, compile and edit all email campaigns in the form of newsletters and e-adverts.
• Management of social media platforms
• Manage event setup and breakdown as well registration for any media presence required
• Manage SEO, Ad words and Campaigns.
• Coordinate Premier Live Events, Corporate Conferences, Sporting Events
• Encourage Team Building
• Brand Activation.

Reason for Leaving: Company Liquidated

Contract Skilled Level position in Brand Activations (Telecoms) sector

• Successfully implement company policies

• Coordinate work and activities and monitor processes, materials, organize, plan and prioritize duties.

• Manage all Activation activities and Activation staff on behalf of the company thus includes wages of all operations/promotional staff within the region.

• Manage campaign profitability and Company expenses.

• Ensures that staffing requirements for the region are in place and in line with budgeted parameters.

• Report and advise on branding and marketing opportunities / methods of improving delivery.

• Maintain staff database and assist sales people with client visits to ensure optimal branding/marketing opportunities.

• Gather daily information for feedback and reports i.e. photos and contracts & weekly fleet inspections.

• Constant Interaction and team relationship with the entire staff. Stay in contact with staff, clients, callers and external service providers

• Timeous delivery of operational demands and Effective cost management in line with budget requirements. Make decisions and solve problems,

• Schedule work and activities and communicate with all stake holders. Rolling out and Managing Senior Administrative functions for Operations Department such as work scheduling, Leave, Overtime, Recruitment,

• Research and input on Policies Procedures, Marketing duties from start to finish processes for Group, Procurement within accordance to company/ project budget,

• Controlling of vehicle fleet, building maintenance, Facilities, Events and Ground Equipment.

• Draw up weekly and monthly reports for submission to the Executive Director.

• Manage Insurance Claims and building Inspections

Reason for Leaving: Fixed Term Contract ended

• Managed administrative tasks, ensuring seamless daily operations and communication across departments.
• Maintained accurate records using internal software systems, supporting compliance and reporting requirements.
• Maintained personnel records and updated internal databases to support document management.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Data Capture Client Info
• Outbound Telephone Campaigns
• Maintain or Update parameter and Business Rules
• Manual Invoicing of Accounts when missed by batch
• Meet and maintain set around times
• Increase Revenue by sending correspondence letters and sms messages to clients under Audience Services Division
• Ensuring Quality Controls are in place for Printing Jobs of TV License Statements
• General Office duties include.

Reason for Leaving: Seeking More Challenges

• Curated playlists to enhance audience engagement and create memorable experiences.
• Operated professional sound and lighting equipment for events, ensuring high-quality audio performance.
• Collaborated with event organizers to customize music selections based on client preferences.
• Developed marketing strategies to promote events via social media platforms, increasing attendance.
• Assisted with project management of live events
• Reason for Leaving: better prospects
• Coordinated logistics for inbound and outbound shipments, ensuring timely delivery of products.
• Implemented efficient filing systems to enhance document retrieval and compliance with industry standards.
• Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.