Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Owen Chaita

Store Manager
Qwaqwa

Summary

Dedicated retailer professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished service department manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Assistant Store Manager

SPAR Group
04.2023 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • making sure full range is ordered and no out of stocks
  • ensure staff is wearing uniform, all signage are correct and good housekeeping and customer service is maintained
  • making sure building , equipments and asserts are maintained
  • making sure sure staff is complying with store rules and policies
  • advance planning of upcoming events and promotions
  • following up on all instructions given to the supervisors and staff
  • give clear focused instructions to line managers and staff
  • being on the floor on the busiest time
  • checking GRv daily if invoices are processed in time

Store Manager

SPAR Group
01.2017 - 04.2023
  • meet and floor walks with managers
  • making sure the business is growing daily and archiving required GP by ordering correctly and according to rate of sale
  • analyzing the store ranking report ,Gp and ratio ensuring all top sellers are in stock and we dent run out of KVI lines
  • making sure waste , inter departments transfers and shrinkages are well managed
  • checking ranking reports daily and identifying problem areas
  • focus of the days is identified , communicated and follow up
  • Managing expenses and costs of the business
  • making sure only the best quality is available for our customers
  • making sure promotions are honored in press, guild and adverts
  • checking if cash is balancing and is banked accordingly
  • making sure full range is ordered and no out of stocks
  • ensure staff is wearing uniform, all signage are correct and good housekeeping and customer service is maintained
  • making sure building , equipments and asserts are maintained
  • making sure sure staff is complying with store rules and policies
  • advance planning of upcoming events and promotions
  • following up on all instructions given to the supervisors and staff
  • give clear focused instructions to line managers and staff
  • being on the floor on the busiest time
  • checking GRv daily if invoices are processed in time
  • checking stock takes for service departments and the entire floor before being posted
  • checking all rosters and making sure we have sufficient staff on busy period
  • making sure the store is passing the ROC and Qpro audits
  • disciplining the staff and initiating disciplinary enquiries , also doing interviews for new staff as well as conduction work induction.

Supervisor

Kfc
01.2015 - 04.2017


  • ensure department is ready for for store opening
  • all displays and equipment is ready and in a clean good state of repair
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • analyze the departments ranking report and GP% and ratio
  • out of stocks managing and making sure orders are done in time
  • doing departmental stock takes
  • making sure staff is passing all ROC audits.

Education

M.D. -

Spar Academy
Durban, South Africa
04.2001 -

Deploma in Marketing - Deploma

University of Zimbabwe
Harare
04.2001 -

High School Diploma -

O Levle
Karoi Secondary School
04.2001 -

Skills

Financial Oversight

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Certification

- Service departments manager for 3 years

Timeline

Assistant Store Manager

SPAR Group
04.2023 - Current

Floor manager, receiving , and frontend supervisor

01-2020

- Service departments manager for 3 years

12-2019

Store Manager

SPAR Group
01.2017 - 04.2023

Supervisor

Kfc
01.2015 - 04.2017

M.D. -

Spar Academy
04.2001 -

Deploma in Marketing - Deploma

University of Zimbabwe
04.2001 -

High School Diploma -

O Levle
04.2001 -

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Owen ChaitaStore Manager