Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Basketball
Timeline
Generic

Overton Masemola

IT Technician, Quality Assurance Agent
Emalahleni

Summary

Savvy and experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented technician with experience in telecommunications and customer service. Able to troubleshoot complex issues with ease and patience.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Sales Agent and Installation Engineer

Sesikhona Installations Pty Ltd
06.2023 - 03.2024
    • Assisted call-in customers with questions and orders.
    • Developed and delivered engaging sales presentations to convey product benefits.
    • Enhanced product knowledge through continuous training and professional development opportunities.
    • Developed strong relationships with clients through excellent customer service and regular followups.
    • Increased overall system reliability by performing comprehensive post-installation testing and adjustments on installed solar systems.
    • Troubleshot and resolved issues with existing solar installations, enhancing overall performance and customer satisfaction.
    • Installed, tested and serviced CCTV cameras and associated systems for residential customers.

Quality Assurance Agent

Sentech Ltd
02.2022 - 12.2023
  • Increased efficiency by automating repetitive tasks within the testing process, freeing up time for more complex analysis.
  • Conducted thorough inspections of products and it's installation to ensure adherence to established standards and specifications.
  • Ensured that clients where satisfied with their installation, and that they understood how to use the installed product
  • Wrote detailed reports on the inspections. Inputting and flagging all errors and also suggesting actions and policies that might improve the product or clients interaction with our product.
  • Checking and evaluating all installation of digital terrestrial devices and accessories
  • Traveling to client's location to inspect Installations

Assistant Lab Technician

University Of The Free State
02.2020 - 07.2020
  • Technical Support
  • Maintained lab utility, by debugging PC's, updating the running software and running scripts to manage data integrity.
  • Responsible for maintaining and enforcing order and cleanliness in the lab at all times.
  • Oversaw student tutors conducting classes and tests in the labs.

Education

Some College (No Degree) - PV Rooftop Installation And Entrepreneurship

Nkangala TVET College
Witbank, South Africa
11.2023 - 11.2023

Bachelor of Science - IT Majoring in Computer Science And Physics

University Of The Free State
Bloemfontein, South Africa
04.2021 - 04.2021

High School Diploma -

Witbank High School
Witbank, South Africa
04.2001 -

Skills

Problem-solving aptitude

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Additional Information

  • Nationality: South Africa
  • Age: 24
  • Gender: Male
  • I have my own transport
  • Willing to relocate
  • Valid South African Passport
  • Valid Drivers License C1
  • Valid PRDP license (Goods and Passengers).

Interests

Machine Learning

Anime

Basketball

Basketball

Basketball is a sport that I love to engage in with friends. Its a great sport to keep fit with as it is an aggressive and very demanding sport. Playing this beautiful game has taught me a lot, such as the power of collaboration. I thrive in team environments, understanding the importance of communication, trust, and collective effort makes the game worth wild. Basketball has a lot to offer me physically and mentally more then what i can write down, but just to name a few it keeps me fit and active, helps with my agility in terms of body and mind, and it helps me build kinship with my immediate community.

Timeline

Some College (No Degree) - PV Rooftop Installation And Entrepreneurship

Nkangala TVET College
11.2023 - 11.2023

Sales Agent and Installation Engineer

Sesikhona Installations Pty Ltd
06.2023 - 03.2024

Quality Assurance Agent

Sentech Ltd
02.2022 - 12.2023

Bachelor of Science - IT Majoring in Computer Science And Physics

University Of The Free State
04.2021 - 04.2021

Assistant Lab Technician

University Of The Free State
02.2020 - 07.2020

High School Diploma -

Witbank High School
04.2001 -
Overton MasemolaIT Technician, Quality Assurance Agent