SAP
Ovenia Matthys
Club Secretary
George,Western Cape
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Club Secretary
The Links Golf Club
George , South Africa
2022.11 - Current
- Organized regular training sessions for staff and volunteers, enhancing overall competence and performance levels.
- Maintained accurate records of club meetings, decisions, and actions for future reference.
- Promoted collaboration among committee chairs through regular meetings and ongoing communication channels.
- Contributed to long-term planning initiatives that guided the club toward its strategic goals.
- Safeguarded the confidentiality of sensitive information with secure filing systems and data management practices.
- Cultivated a positive club culture by fostering open communication among members and staff.
- Streamlined club operations by implementing efficient administrative processes and procedures.
- Monitored facility maintenance needs proactively addressed them before any significant issues arose while minimizing costs.
- Ensured compliance with legal requirements by maintaining up-to-date knowledge of relevant regulations affecting the club''s operation.
- Coordinated membership recruitment efforts, resulting in a steady increase in member retention rates.
- Established an atmosphere of inclusivity respect within the organization led to increased member satisfaction and a strong sense of community.
- Assisted in budget development and financial oversight, contributing to the club''s fiscal responsibility.
- Enhanced member satisfaction by promptly addressing inquiries and resolving concerns.
- Managed club events and functions, ensuring seamless coordination and execution.
- Efficiently prepared meeting materials, including agendas, minutes, reports, ensuring their timely distribution to all participants.
- Oversaw membership roster, registration processes and recordkeeping for individual members.
- Arranged meeting agendas, distributed details and documented meeting activities.
- Maintained database of internal and external club contacts for easy access.
- Informed club members about upcoming events or meetings through email blasts and letters.
- Supported officers with specific roles by assisting with promotion, financial tracking and correspondence.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Human Resource Specialist
Fancourt Hotel And Country Club Estate
2021.02 - 2022.11
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Participated in industry conferences and networking events to stay current on best practices in human resources management and share insights with the organization.
- Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
- Analyzed turnover trends within the organization to proactively address potential issues affecting employee morale and job satisfaction.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
- Developed and coordinated employee training programs to improve productivity and performance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Created and delivered HR training sessions to staff, managers and executives.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed and monitored employee recognition programs.
- Collaborated with managers to identify and address employee relations issues.
Hotel Secretary
Fancourt Hotel And Country Club Estate
2014.02 - 2021.01
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Conducted thorough research on industry trends or competitor activities that informed strategic decision-making processes.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Facilitated communication between departments for improved collaboration and project success.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Composed inter-office correspondence and provided product and service information to customers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened visitors and issued badges to maintain safety and security.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Performed research to collect and record industry data.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
Car Rental Agent
First Car Rental
2012.08 - 2014.01
- Established strong relationships with local businesses to promote cross-referrals within the community.
- Coordinated closely with other departments such as maintenance cleaning teams optimize vehicle turnover times enhance overall client experience.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Assisted marketing efforts by participating trade shows distributing promotional materials creating awareness company's services offerings.
- Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
- Adhered strictly federal state regulations concerning driver's licenses insurance eligibility requirements fostering trust confidence among potential renters.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Developed loyal clientele base through consistent follow-up and personalized service offerings.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
- Placed sales calls and handled sales for incoming customer calls.
- Executed sales and marketing initiatives to increase revenue for company.
- Kept updated on property listings to provide prospective tenants with most current information on available properties.
- Partnered with outside sales to identify critical accounts with growth opportunities.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Collected rent and security deposits to provide timely payments to property owners.
- Provided callers with product and customer service information to foster brand loyalty.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Implemented stock control systems for monitoring and requisitioning supplies.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Demonstrated knowledge and applied proper food handling standards.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
Sales Assistant
Old Khaki
2009.06 - 2010.09
- Executed visual merchandising strategies to attract customers and drive sales.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Boosted store revenue through upselling and cross-selling techniques.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Processed transactions accurately while maintaining a high level of customer service.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Sales Assistant
Toys R Us
2007.03 - 2009.03
- Executed visual merchandising strategies to attract customers and drive sales.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Boosted store revenue through upselling and cross-selling techniques.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Processed transactions accurately while maintaining a high level of customer service.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Education - Education
Unisa
George 2001.04 -
No Degree - Skills Development Facilitator
Academic Institute of Excellence
Cape Town, South Africa 2001.04 -
No Degree - Business Administration Certificate
South Cape College
George 2001.04 -
High School Diploma -
Parkdene Secondary School
George 2001.04 -
Skills
Teamwork and Collaboration
undefinedSoftware
Sage
Cimso
Jarrison
Word
Excel
Powerpoint
Timeline
Club Secretary
The Links Golf Club
2022.11 - Current
Human Resource Specialist
Fancourt Hotel And Country Club Estate
2021.02 - 2022.11
Hotel Secretary
Fancourt Hotel And Country Club Estate
2014.02 - 2021.01
Car Rental Agent
First Car Rental
2012.08 - 2014.01
Sales Assistant
Old Khaki
2009.06 - 2010.09
Sales Assistant
Toys R Us
2007.03 - 2009.03
Bachelor of Education - Education
Unisa
2001.04 -
No Degree - Skills Development Facilitator
Academic Institute of Excellence
2001.04 -
No Degree - Business Administration Certificate
South Cape College
2001.04 -
High School Diploma -
Parkdene Secondary School
2001.04 -
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