Ouphola Pukwana
Admin Clerk
Cape Town,WC
Summary
I have 1 year experience in Gas chemical plant operations that includes following health and safety precautions, stock control, reporting to management with regards to keeping good quality standard of the product and customer service.
Customer service representative with over 3 years’ experience in telephonic, email and chat customer service including subject matter expert experience and skills.
Aiming to use my proven skills to effectively fill the Admin clerk role in your company.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Chemical Operator
A-Gas
Century City, Western Cape
01.2017 - 12.2017
- Modified controls to regulate temperature, pressure, feed and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Operated chemical processing equipment successfully while adhering to company standards.
- Provided general and preventive maintenance on gas, Type equipment and chemical manufacturing equipment.
- Followed all waste handling guidelines to minimize waste generation.
- Entered data into batch ticketing system and checked information for accuracy.
- Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
- Carried out day-to-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Improved operations through consistent hard work and dedication.
Travel Customer Service Advisor
Goodfellas
05.2019 - 05.2021
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Increased customer satisfaction by resolving issues.
- Collaborated with team members to achieve target results.
- Prepared variety of different written communications, reports and documents.
Customer service adviser
Capita
05.2021 - 02.2022
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Wrote and proofed orders to reflect proper pricing and discounts.
- Responded to customer calls and emails to answer questions about products and services.
Subject Matter Expert
Teleperformance
03.2022 - Current
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Improved user productivity and efficiency through system training and support.
Education
Chemicals Operations Level 2 -
BAB Developers
Epping Industrial 01.2014 - 01.2015
Information technology Development (System Development - undefined
01.2017 - 01.2019
National Senior Certificate (Matric) - undefined
Rhodes High School
Skills
Problem solving Computer Software & application knowledgeundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Subject Matter Expert
Teleperformance
03.2022 - Current
Customer service adviser
Capita
05.2021 - 02.2022
Travel Customer Service Advisor
Goodfellas
05.2019 - 05.2021
Chemical Operator
A-Gas
01.2017 - 12.2017
Information technology Development (System Development - undefined
01.2017 - 01.2019
Chemicals Operations Level 2 -
BAB Developers
01.2014 - 01.2015
National Senior Certificate (Matric) - undefined
Rhodes High School