Oupa Abel Malwane

· Specialising with new and existing private client and cheque account client .

· KYC Fulfillment

· Overdraft Fulfillment

· Debit Order Switch

· Salary Switch

· Beneficiaries

· Fraud fulfillment

· App Registration

· Marketing Consent

· Account Activated

· Youth and spousal account

• Increased customer satisfaction by resolving [product or service] issues.
• Delivered [product or service] to customer locations within specific timeframes.
• Carried out day-day-day duties accurately and efficiently.
• Developed and maintained courteous and effective working relationships.

Fica validation consultant

· FICA validation

· Ensure qualitative services to bank customers

· Specific projects which may rise from time to time.

· Ensure creation of accurate KYC profiles on internal systems

· Maintain continuous contact with customer in order to keep customer file updated

· Manage and administer day-to-day functions of a bank.

· Opening account for NTB and ETB clients

· Funeral App Opening for both NTB and ETB

· Escalate fraudulent docs if fraud is suspected

· Indexing of documents on documentum

· Linking of cards for newly opened accounts

· Activating accounts

· Updating clients information when valid KYC docs are received.

· Doing reports for branches regarding the clients correct information captured

· Doing a fica validation for low and high profile clients…

Fica validation consultant

· FICA validation

· Ensure qualitative services to bank customers

· Specific projects which may rise from time to time.

· Ensure creation of accurate KYC profiles on internal systems

· Maintain continuous contact with customer in order to keep customer file updated

· Manage and administer day-to-day functions of a bank.

· Opening account for NTB and ETB clients

· Funeral App Opening for both NTB and ETB

· Escalate fraudulent docs if fraud is suspected

· Indexing of documents on documentum

· Linking of cards for newly opened accounts

· Activating accounts

· Updating clients information when valid KYC docs are received.

· Doing reports for branches regarding the clients correct information captured

· Doing a fica validation for low and high profile clients…

• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
• Trained [Number] new hires to process returns, exchanges and telephone orders, boosting customer satisfaction [Number]% in [Year].