OUMA MAGDELINE KOMAPE
Alphen Park
Summary
Seasoned professional with over ten years in administration, customer service, and stakeholder management. Build relationships with clients and stakeholders to enhance satisfaction and drive business growth. Communicate effectively and conduct thorough research to deliver tailored solutions aligned with strategic objectives. Manage client relationships to achieve revenue growth through collaboration with cross-functional teams.
Overview
18
18
years of professional experience
Work History
Account Manager
Harambe Technologies
Pretoria, South Africa
10.2024 - 04.2026
- Managed client relationships, fostering strong connections with existing and new clients to enhance satisfaction and loyalty.
- Facilitated client onboarding, delivering ongoing support and promptly resolving any issues that arose.
- Assisted in account planning and strategy development, aligning initiatives with sales targets and identifying new business opportunities.
Office Manager
City of Johannesburg Public Safety
06.2023 - 09.2024
- Managed administration, finance, and logistics for the Office of the MMC.
- Liaised and supported the MMC to ensure timely and qualitative resolution of Councilors' matters and queries.
- Coordinate specific logistical requirements associated with meetings hosted by the Office of the MMC and sign-off on matters for action.
- Provide administrative support associated with the office of the MMC.
- Implemented procedures and systems to control document flow and regulate record keeping.
- Perform specific tasks/activities associated with the provision of Secretarial Support.
- Utilised strong verbal and written communication skills to engage effectively with stakeholders.
- Applied project management and time management skills to organise tasks effectively.
- Focused on achieving set goals within specified deadlines.
- Performed effectively under stressful conditions in high-pressure environments.
Account Manager
Setsibi IT Support
02.2021 - 05.2023
- Acting as the primary point of contact for all client interactions throughout the customer lifecycle.
- Acting as the primary point of contact for clients, managing communication and expectations.
- Building and maintaining strong relationships with clients.
- Developing and nurturing long-term relationships with assigned clients.
- Proactively identifying client needs and addressing concerns.
- Conducted client satisfaction assessments to address concerns.
- Understood IT needs, ensured successful project delivery, managed contracts, and maximised revenue through upselling and cross-selling services within assigned accounts.
- Achieving sales targets and maximizing revenue from existing accounts.
- Negotiated contracts and pricing with clients to align with their requirements.
- Forecasting future sales and managing account profitability.
Estate Agent
Pam Golding Properties
01.2019 - 01.2021
- Negotiating the sale and letting of properties.
- Handled negotiations and engaged with clients to facilitate successful transactions.
- Liaised with clients to effectively market properties, maximising selling value.
- Assessed property values by conducting market analysis and evaluating comparable sales.
- Marketing the property and updating property listing.
- Handling enquiries about properties from potential buyers.
- Travelling to properties and conducting viewings.
- Produced reports, brochures, and promotional materials to enhance property visibility.
- Securing the disposal and acquisition of property and ensuring that it is completed legally.
- Presenting purchase offer to sellers.
Business Development Manager
BMW Joburg City Auto
10.2010 - 11.2018
- Field vehicle sales enquiries.
- Prospected potential clients to expand market share.
- Professional reputation maintained as ambassador for the Company.
- Gathered price quotes from selected dealers to support client needs.
- Coordinate closure and delivery between the client, finance house and dealer.
- Maintain regular contact with existing client base.
- Identified potential clients to expand business opportunities.
- Provide a total transport solution.
- Maintained highest client service levels to foster strong relationships.
- Assist with marketing initiatives.
- Managed customer database and followed up to secure repeat business opportunities.
Fleet Sales Executive
Mercedes Benz Polokwane and Menlyn
11.2007 - 09.2010
- Prospected clients, growing market share through targeted outreach.
- Identified and approached potential clients to generate new business opportunities.
- Field vehicle sales enquiries.
- Sourced competitive quotations from nominated dealers to provide clients with options.
- Coordinate closure and delivery between the client, finance house and dealer.
- Maintain highest levels of client service.
- Maintained regular communication with existing clients to strengthen relationships.
- Developed positive relationships with key stakeholders to enhance client engagement.
- Provide a total transport solution.
- Assist with marketing initiatives.
- Repeat business ensured; Referrals; Customer database, client calling.
- Maintained professional reputation as an ambassador for the company.
Education
Higher Certificate - Marketing Management NQF Level 6
Mancosa
01-2025
Property Development and Investment Practice
Wits University
01-2019
National Diploma - Tourism Management
Tshwane University of Technology
01-2005
Skills
- CRM setup and usage
- Sales forecasting
- Business acumen
- Strategic planning
- Customer service excellence
- Time management
- Team leadership
- Leadership and communication skills
- Adaptive problem solving
Accomplishments
- Turned around and grew sales revenue for BMW for 8 years. Streamlining business units and process. Researching and recommending service improvements for revenue growth., Business Developer of the year
- Developing and establishing relationships with customers and potential prospective partners. Acting as a subject matter expert in the Motoring industry.
- Being able to lead and identify team members. Imparting skills and business knowledge which allowed growth of sales team, which also allowed for sales growth.
- Uncovering new clients and business opportunities. Developing strategic marketing content, which saw an implementation of new products and also increased annual sales revenue.
References
- Mr Victor Rambau, Executive Support Director, City of Johannesburg, 079 417 1238
- Ms Karabo Metsileng, Deputy Director Communications, City of Johannesburg, 073 397 4351
- Mr Norman Mathinya, Managing Director, Harambe Technologies, 072 396 6587
Timeline
Account Manager
Harambe Technologies
10.2024 - 04.2026
Office Manager
City of Johannesburg Public Safety
06.2023 - 09.2024
Account Manager
Setsibi IT Support
02.2021 - 05.2023
Estate Agent
Pam Golding Properties
01.2019 - 01.2021
Business Development Manager
BMW Joburg City Auto
10.2010 - 11.2018
Fleet Sales Executive
Mercedes Benz Polokwane and Menlyn
11.2007 - 09.2010
Higher Certificate - Marketing Management NQF Level 6
Mancosa
Property Development and Investment Practice
Wits University
National Diploma - Tourism Management
Tshwane University of Technology