TV
Mr Otlile Chikane
Retail Assistant Manager 079 386 0748
21/1 African Wattle Dr Carlswald Estate, Walton Rd, Midrand 1684,GP
Summary
Accuracy-driven manager successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing superior performance in office support and customer service.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Forecourt Attendant Internship
New Africa Petroleum holdings (pty) ltd, Shell Noordwyk Garage
Midrand, Gauteng
05.2017 - 09.2017
- Cleaned equipment and areas of amusement park, cruise ship or other recreational facility.
- Welcomed guests and directed each person to desired party, room or activity.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Handled various cleaning duties, including wiping down tables, sanitizing restrooms and removing trash, during each shift to keep all areas professional and inviting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Merchandiser Clerk Internship
New Africa Petroleum holdings (pty) ltd, Shell Noordwyk Garage
Midrand, Gauteng
05.2017 - 09.2017
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Merchandised new stock to appeal to customers, grab attention and drive sales.
- Worked with managers and advertising directors to optimize promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks by size, style and color.
- Anticipated consumer buying patterns to create purchase and inventory plan.
Part -time Work Selling Cloths
Statement Inc
Midrand, Gauteng
11.2020 - Current
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Maintained up-to-date administrative records to monitor operational conditions.
- Promoted business via social media to generate leads and maximize brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Manager
New Africa Petroleum holdings (Pty) ltd, Shell Samrand Service Station
Centurion, Gauteng
01.2018 - 09.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Bookkeeping Clerk
New Africa Petroleum holdings (Pty) ltd, Shell Ultra City Garage
Midrand, Gauteng
10.2017 - 11.2018
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Completed financial reports to inform managers and stakeholders.
- Balanced reports to submit for approval and verification.
- Evaluated employee expense reports and verified accuracy.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Reconciled all company accounts, including credit cards, employee expenses and commissions.
- Maintained accurate and complete documentation for all financial department procedures.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Bartender
Bidvest-Sandton Convention Center
Sandton, Gauteng
01.2017 - 03.2017
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Lead Bartender
PRIMI PIATT-I San Ridge Square
Midrand, Gauteng
01.2016 - 12.2016
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Poured and prepared mixed drinks for over 30 customers daily and created new libations drawing in clientele.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Bartender
Rocker bar- 44 Stanley
Johannesburg, Gauteng
01.2006 - 12.2012
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelors in Financial Management
Damelin
Braamfontein 01.2012 - 12.2015
Associate of Arts - Bachelor of Film And Motion in Picture And Perform
AFDA
Johannesburg 01.2006 - 12.2009
High School Matriculation
Grantley College
Johannesburg 01.2004 - 12.2004
Skills
Business planning
Strategic Planning
Staff Management
Accounts payable specialist
Financial statements expertise
MS Office expert
MS Excel
MS Word
Pastel Software knowledge
Continuous improvements
Negotiation
Business administration
Team Building
Inventory oversight
Verbal and written communication
Responsible
Flexible & Adaptable
Detail-oriented
Customer Service
Teamwork
Good listening skills
Planning and Coordination
Interests
Socializing with friends
Playing Soccer
Additional Information
REFERENCE:
Esther Mahlangu
Management Shell Samrand Service Station
081 540 7114/012 072 0229
Joe Bishop
Director New Africa Petroleum holdings (pty) ltd
083 629 0466
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Part -time Work Selling Cloths
Statement Inc
11.2020 - Current
Assistant Manager
New Africa Petroleum holdings (Pty) ltd, Shell Samrand Service Station
01.2018 - 09.2020
Bookkeeping Clerk
New Africa Petroleum holdings (Pty) ltd, Shell Ultra City Garage
10.2017 - 11.2018
Forecourt Attendant Internship
New Africa Petroleum holdings (pty) ltd, Shell Noordwyk Garage
05.2017 - 09.2017
Merchandiser Clerk Internship
New Africa Petroleum holdings (pty) ltd, Shell Noordwyk Garage
05.2017 - 09.2017
Bartender
Bidvest-Sandton Convention Center
01.2017 - 03.2017
Lead Bartender
PRIMI PIATT-I San Ridge Square
01.2016 - 12.2016
Bachelors in Financial Management
Damelin
01.2012 - 12.2015
Associate of Arts - Bachelor of Film And Motion in Picture And Perform
AFDA
01.2006 - 12.2009
Bartender
Rocker bar- 44 Stanley
01.2006 - 12.2012
High School Matriculation
Grantley College
01.2004 - 12.2004