Otiniel Great Ndiitunga Ndivayele
Windhoek
Summary
Reliable Sales professional with experience in sales, project management, process improvement and strategy development. Proven track record of successfully streamlining business operations, reaching sales targets and reducing associated costs. Adept at analyzing data to identify trends and developing sales strategies to improve efficiency and accelerate customer base growth.
Overview
11
11
years of professional experience
Work History
Transactional Sales Manger SME & Mid Touch
First National Bank of Namibia-Business Banking
03.2022 - Current
- Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters
- Control expenditure and identify process improvements to contain and reduce costs
- Identify and utilize opportunities for revenue growth to deliver on sales targets
- Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards
- Creates solutions to meet customer demands
- Deliver internal and external customer service excellence through adherence to quality service standards
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation
- Manages risks in own area of responsibility
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Identify opportunities to expand customer base with potentially profitable customers
- Provide input into the development of the tactical strategy and develop and implement a supporting operational strategy
- Work with data inputs, activity, and pipeline reporting to build origination and growth projection models that are integrated and forward looking
- Provide consistent, professional, and superior delivery of sales and client management disciplines including pipeline ownership, request for proposal (RFP) responses, pro-active proposals, presentations, call reports, lead generation, and implementation oversight
- Participate in planned activities that are appropriate for own development.
Sales and Service Consultant-Commercial Digital Banking
First National Bank of Namibia-Business Banking-Growth
11.2019 - Current
- Engage with business customers in a professional way as specified in the service standard
- Ensure customer’s digital needs and expectations are understood and solutions provided
- Prepare customers agreements according to set procedures in order to protect the bank's and customer interests
- Prepare weekly reports regarding progress towards or achievement of targets and data collected from various OBE profiles registered
- Business proposals for new business and acquisition of new business
- Increase Digital Customer Base
- Presentation of offerings to business clients.
Business Sales Consultant
First National Bank of Namibia-Business Banking-Growth
11.2019 - Current
- Engage with business customers in a professional way as specified in the service standard
- Ensure customer’s needs and expectations are understood and solutions provided
- Prepare customers agreements according to set procedures in order to protect the bank's and customer interests
- Prepare weekly reports regarding progress towards or achievement of targets and data collected from various business accounts opened
- Business proposals for new business and acquisition of new business
- Increase Business Accounts NASA Activities (Net Active Sale Activation)
- Presentation of offerings to business clients
- Planning and preparation of sales campaigns and promotions SME offerings.
Team Leader: Digital Banking Sales-Digital Channels
First National Bank of Namibia-Business Banking-Growth
09.2021 - 02.2023
- Engage with business customers in a professional way as specified in the service standard
- Ensure customer’s digital needs and expectations are understood and solutions provided
- Prepare customers agreements according to set procedures in order to protect the bank's and customer interests
- Prepare weekly reports regarding progress towards or achievement of targets and data collected from various OBE profiles registered
- Business proposals for new business and acquisition of new business
- Increase Digital Customer Base
- Presentation of offerings to business clients
- Including pricing proposals
- Monitoring and Supervision of Digital Banking Sales Specialists and ensure their duties are undertaken timeously
- Analyzing of DATA to identify commercial banking digital opportunities
- Manage digital banking pipeline, identify new acquisition methods through market research.
Business Relationship Consultant
First National Bank of Namibia-Credit Card Department
07.2014 - 11.2016
- Engage with business customers in a professional way as specified in the service standard
- Ensure customer’s needs and expectations are understood and solutions provided
- Prepare customers agreements according to set procedures in order to protect the bank's and customer interests
- Assist customers with queries and ensure prompt feedback to the satisfaction of customers
- Business proposals for new business
- Presentation of offerings to business clients
- Planning and preparation of sales campaigns and promotions for Business Credit Cards.
Client Service Consultant
First National Bank of Namibia-Credit Card Department
10.2012 - 06.2014
- Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer
- Approve, validate, verify, check and authorize Frontline activities
- Achieve competence against all key result areas required
- Prepare customers agreements according to set procedures in order to protect the bank's and customer interests
- Open customers' accounts as per customer requests
- Assist customers with queries and ensure prompt feedback to the satisfaction of customers
- Follow-up with customer to provide an after sales service and determine level of satisfaction with product.
Education
Bachelors of Communication - Communication Studies
Namibia University of Science And Technology
WIndhoek04.2025
Certificate: Prospecting Sales, Project Management - Sales And Marketing Education
Sales Guru Holdings Training Academy (Pty) Ltd
Johannesburg , South Africa09.2023
Certificate: Sell Like A Pro Masterclass - Selling Skills And Sales Operations
University of Science And Technology
Windhoek, Namibia05.2021
Certificate: Marketing Masterclass - Marketing
Namibia University of Science And Technology, CED
Windhoek, Namibia02.2021
Certificate: Social Media Marketing - Digital Communications And Media
University of Cape Town
Cape Town, South Africa02.2016
Certificate: Winning Business And Closing Deals - Selling Skills And Sales Operations
Culhane Training College
Johannesburg, South Africa06.2015
Certificate: Business Comminication - Communication Studies
Polytechnic of Namibia
Windhoek, Namibia06.2014
High School Diploma -
Otjikoto Senior Secondary School
Tsumeb, Namibia01.2011
Skills
- Excellent presentation skills
- Good Marketing understanding
- Sales analysis
- Can work effectively with customers
- Strong work ethic
- Very creative and innovative
- Target Oriented
- Can work under pressure
- Idea Development and Brainstorming
- Project Planning
- Data Analysis
- Process Analysis
- Stakeholder Management
Criminal Offence
None
Personal Information
- ID Number: 92041500662
- Gender: Male
- Nationality: Namibian
- Marital Status: Single
Health
Excellent
References
- Mrs. Yvonne Mbahuma, Team Leader: New Applications (FNB Credit Card), 061-2997300, 0811220483
- Mr. Tadeus Shikukumwa, Distance Education Coordinator: Namcol, 065-263027, 0811480977
Hobbies and Interests
- Creative writing/Poetry
- Football and Listening to Music
- Discovering new things
- Interacting and meeting new people/Networking
- Travelling
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Oshiwambo
Bilingual or Proficient (C2)
Timeline
Transactional Sales Manger SME & Mid Touch
First National Bank of Namibia-Business Banking
03.2022 - Current
Team Leader: Digital Banking Sales-Digital Channels
First National Bank of Namibia-Business Banking-Growth
09.2021 - 02.2023
Sales and Service Consultant-Commercial Digital Banking
First National Bank of Namibia-Business Banking-Growth
11.2019 - Current
Business Sales Consultant
First National Bank of Namibia-Business Banking-Growth
11.2019 - Current
Business Relationship Consultant
First National Bank of Namibia-Credit Card Department
07.2014 - 11.2016
Client Service Consultant
First National Bank of Namibia-Credit Card Department
10.2012 - 06.2014
Bachelors of Communication - Communication Studies
Namibia University of Science And Technology
Certificate: Prospecting Sales, Project Management - Sales And Marketing Education
Sales Guru Holdings Training Academy (Pty) Ltd
Certificate: Sell Like A Pro Masterclass - Selling Skills And Sales Operations
University of Science And Technology
Certificate: Marketing Masterclass - Marketing
Namibia University of Science And Technology, CED
Certificate: Social Media Marketing - Digital Communications And Media
University of Cape Town
Certificate: Winning Business And Closing Deals - Selling Skills And Sales Operations
Culhane Training College
Certificate: Business Comminication - Communication Studies
Polytechnic of Namibia
High School Diploma -
Otjikoto Senior Secondary School
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