Othusitse Mongalo
Summary
Adept at resolving complex network issues, I enhanced wireless connectivity and performance at Mashcorp, significantly improving user satisfaction. Skilled in hardware installation and providing exceptional technical support, my proactive approach and ability to troubleshoot effectively led to a notable increase in network efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Technical Support
Mashcorp
06.2023 - Current
- Providing network Support and Maintenance at Rustenburg Local Municipality.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Resolve technical problems related to wireless network connectivity between RLM Remote sites
- Perform firmware updates on wireless networking devices.
- Work closely with other vendors to resolve technical network issues with their products.
- Identify areas where additional coverage is needed based on signal strength readings taken throughout Mpheni House.
- Lay new cabling for additional and new network installations where required.
- Provide technical support to end users regarding network connection setup and troubleshooting.
- Diagnose interference from other nearby networks or radio sources that may be causing degradation in service quality.
IT Field Support Technician
Consensus
01.2019 - 05.2023
- Provided technical support to users by troubleshooting hardware and software issues.
- Configured IP addresses for new workstations and troubleshooted network problems.
- Provided training to end-users regarding how to use newly installed software applications.
- Provided technical support to users with diverse range of IT issues.
- Conducted site surveys to determine signal strength coverage areas.
- Created reports summarizing daily activities related to troubleshooting client issues.
- Assisted in the design of new wireless networks for customer sites.
- Installed, configured and maintained monitoring tools for analyzing traffic patterns on the wireless networks.
- Monitored network performance to identify any issues with the wireless infrastructure.
- Configured, tested and maintained wireless network equipment including routers, switches, access points and controllers.
- Provided technical support for end users regarding wireless connectivity issues.
- Coordinated hardware and software installations.
- Supported end-users with network and device troubleshooting and diagnosis.
Education
Short Programme - PC Support Technician
Centurion Academy
Pretoria07-2019
National Certificate - Information Technology : Technical Support
IALE Institute
06-2017
Skills
- Hardware installation
- Operating system support
- Printer support
- Wireless networking
- Technical support
- Issue troubleshooting
- Remote support
- Network diagnostics
- Account management
- Desktop support
- LAN/WAN
- Software installation
Certification
- CompTIA A+
- Currently Studying CompTIA N+
Timeline
IT Technical Support
Mashcorp
06.2023 - Current
IT Field Support Technician
Consensus
01.2019 - 05.2023
Short Programme - PC Support Technician
Centurion Academy
National Certificate - Information Technology : Technical Support
IALE Institute
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