OSWIN SMITH

• Maintain and update B2B and B2C client records, lead information and communication histories using Zoho CRM.

• Facilitated lead management to ensure timely follow-up and qualification. through different stages, including qualified, unqualified, follow-up and lost.

• Qualify potential clients, gather relevant information and hand suitable opportunities to the Dealmaker/Sales team.

• Captured, updated, and organized client information and documentation in Zoho CRM to streamline sales processes.

• Manage customer and prospect engagement across the company's Facebook, LinkedIn, Instagram and TikTok platforms through Zoho CRM.

• Respond to social-media comments, enquiries and direct messages, gather relevant information and record or follow up on potential opportunities.

• Conduct B2B prospect research using Google, company websites, LinkedIn, social platforms and online company directories.

• Create and maintain Microsoft Excel spreadsheets using information gathered from online sources, including official websites and National Maritime Authorities.

• Engaged with clients through multiple channels, including email, phone, and social media. and prospective clients through email, telephone, social media and face-to-face interaction, including walk-in clients.

• Provide customer service through follow-up emails, call-backs and query follow-ups, while communicating internally through Microsoft Teams, email and telephone.

• Responded to customer and client inquiries through various communication channels, including email, phone, WhatsApp, and Microsoft Teams.
• Coordinated order logistics, bookings, and service inquiries to streamline operations.
• Maintained accurate operational data for enhanced tracking and reporting.
• Managed trip sheets, proof of delivery documents, and system updates.
• Assigned drivers to daily tasks and coordinated their schedules.
• Resolved delays by collaborating with clients and subcontractors to ensure timely service.
• Maintained spreadsheets with a focus on accuracy, confidentiality, and consistency.

• Assisted customers with product inquiries, enhancing overall shopping experience.
• Handled stock receiving and packing, ensuring timely order preparation.
• Maintained store organization and cleanliness to create welcoming environment.
• Supported team members during peak periods to ensure seamless customer service.

• Assisted customers with purchases and product recommendations, enhancing shopping experience
• Promoted upselling and promotional activities to enhance sales.
• Resolved customer inquiries about store cards and accounts, improving customer satisfaction.
• Operated as a cashier, managing payments and customer transactions.
• Promoted upselling and promotional activities, contributing to overall sales increase.
• Trained new employees on customer service protocols and store procedures