Oswald Herman
Personal Assistant
Springbok
Summary
Enhancing workflow and reducing response times at Datacentrix Holdings, leveraging expertise in Helpdesk Tools Administration and a personable approach to team collaboration. Excelled in calendar management and administrative support, demonstrating a dedicated and results-driven work ethic.
Overview
14
14
years of professional experience
Work History
Personal Assistant
Namakhoi Municipality
11.2021 - Current
- Attending meetings, taking notes and tracked action items.
- Responding to emails and other correspondence to facilitate communication and enhance business processes.
- Manage calls to increase workflow and addressed customer concerns to promote satisfaction and continued business.
- Provide general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Oversee professional calendars and coordinate appointments for future events.
- Maintain confidentiality and discretion while handling sensitive information relevant to company operations.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in running errands when needed.
- Served as point of contact between clients and managerial staff.
- Maintained appropriate filing of personal and professional documentation.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Document and distribute meeting notes to identify, analyze, and improve workflow.
Desktop Support Technician
DIT Solutions
02.2021 - 09.2021
- Providing first and second line support to small businesses and local schools in and around Springbok and being the first point of contact for day-to-day PC related issues.
- Installing of windows operating systems and other software.
- Creating OS images for installation on new and old machines. Data backups.
- Installation of hardware. Printer setup. WIFI setup. Setting up of email accounts.
- Assisting with network setup for new and existing businesses and working closely with external companies like, IT Naledi who is the support team for Lewis Stores South Africa.
- Managing and logging calls, assign and prioritize in Smart IT (Ticket logging system) accordingly and see through to resolution.
- Liaising with suppliers to make sure that new equipment orders are being placed and shipped timeously
Desktop Support Technician / Asset Management
Datacentrix Holdings
11.2013 - 07.2018
- Providing first and second line support and be the first point of contact, in person, telephonically and by email for all users for IT related queries, faults and request.
- Managing and logging calls, assign and prioritize in Cherwell (Ticket logging system) accordingly.
- Escalating calls that cannot be resolved, to third-level support teams and follow up with users on closed jobs, ensuring that the problem has been resolved to users’ satisfaction.
- Assisting representatives as well as office users directly with hand held devices, mobile phones, laptop and desktop issues.
- Machine software installations and logging incidents and follow up through to resolution.
- Assisting the George region remotely, with any laptop, or hand-held device issues and incident management from logging through to resolution.
- Re-imaging of laptops and desktops as required on the network.
- Setting up of emails on mobile phones as well as setting up new mobile phone devices for the both George and Brackenfell offices and Liaising with vendors like, Konica Minolta or Lenovo for fixing equipment or resolving issues.
- Managing all requests logged in the service desk system, including assigning calls to different support levels.
- Working in Active Directory to reset passwords, unlocking of user accounts, adding users to groups, enabling and disabling accounts, adding or moving machines to different organizational user groups.
Desktop Support Technician / Asset Manager
Datacentrix Holdings
07.2010 - 11.2013
- Making sure that hardware stock levels, locally and regionally, are being replenished regularly and keeping it on agreed target.
- Successfully assisted on Refresh Project in rolling out new equipment to customers.
- Hardware assembling of laptops and desktops, software installations and handling of user queries as well as incident management.
- Successfully assisted with V3 rollout. Collating data from different regions within South Africa to edit pivot tables provided.
- Central point of contact for Western Cape region.
- Managing and logging incidents on BMC Remedy and thereafter Triole (Ticket Logging Systems).
Education
Multimedia Design And Production Diploma - Graphic Design
City Varsity (School of Media And Creative Arts)
Cape Town, South Africa 04.2001 -
One Year IT Diploma - Computers
COMPUTER CAREER TRAINING CENTRE (CCTC), South Africa
Cape Town, South Africa 04.2001 -
High School Diploma -
S.A. Van Wyk High School
Springbok, South Africa 04.2001 -
Skills
- Calendar Management
- Administrative Support
- Travel Arrangements
- Professional and mature
- Travel administration
- Dedicated
- Personable
- Team Player
- ITIL v3 Foundation
- Helpdesk Tools Administration
Timeline
Personal Assistant
Namakhoi Municipality
11.2021 - Current
Desktop Support Technician
DIT Solutions
02.2021 - 09.2021
Desktop Support Technician / Asset Management
Datacentrix Holdings
11.2013 - 07.2018
Desktop Support Technician / Asset Manager
Datacentrix Holdings
07.2010 - 11.2013
Multimedia Design And Production Diploma - Graphic Design
City Varsity (School of Media And Creative Arts)
04.2001 -
One Year IT Diploma - Computers
COMPUTER CAREER TRAINING CENTRE (CCTC), South Africa
04.2001 -
High School Diploma -
S.A. Van Wyk High School
04.2001 -
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