Oscar Bangelo
IT Engineer
Johannesburg
Summary
Driven IT professional with a proven track record at Vexall, enhancing system functionality and client satisfaction through expert deployment of network configurations and remote support. Excelled in teamwork and collaboration, achieving significant improvements in IT infrastructure and customer loyalty. Skilled in both technical troubleshooting and effective communication, consistently delivering solutions that exceed expectations.
Overview
9
9
years of professional experience
Work History
IT Field Support Technician
Vexall
05.2022 - Current
- Collaborated with team members to develop and implement IT infrastructure upgrades, ensuring optimal functionality.
- Conducted regular system backups to protect sensitive data from loss or corruption.
- Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
- Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
- Contributed to successful disaster recovery efforts by developing comprehensive backup plans and testing procedures regularly.
- Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
- Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
- Reduced system downtime with proactive maintenance of hardware, software, and network components.
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Identified opportunities for cost savings through smart procurement strategies for IT equipment and supplies.
- Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
- Ensured compliance with industry best practices related to information security and data privacy policies.
- Assisted in the planning and execution of major technology projects, resulting in improved efficiency and productivity.
- Evaluated systems according to predetermined checklist and noted issues.
- Updated and replaced outdated drivers and software for computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Participated in quality assurance activities including testing patches and updates before deployment across the organization.
- Inspected and tested faulty circuit boards and microprocessors.
- Documented changes and actions in computer-based tracking system.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Trained customer employees and managers on machine use and maintenance.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Generated reports for customer service issues and repair records.
- Assisted customers with technical support inquiries.
- Performed maintenance duties and safely handled chemicals and solutions.
- Serviced [Type] equipment for expedient repair and minimal downtime.
- Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Facilitated maintenance team training procedures to align with company standards.
- Installed and maintained automated teller machines in retail stores.
IT Helpdesk Agent
Diopoint
04.2021 - 05.2022
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Participated in IT projects as needed, contributing valuable insights from the frontlines of user support operations.
- Enhanced IT support with comprehensive documentation of common issues and resolutions.
- Streamlined help desk processes for increased efficiency and faster response times.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
- Developed and implemented preventive maintenance procedures.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
IT Technician
Dischem
09.2015 - 04.2019
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Configured systems according to prescribed software and hardware frameworks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
- Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Tested new software and hardware prior to deployment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
N+ - Information Technology
Alison
Headquarters, Galway, Ireland 04.2001 -
CompTIA A+1000 - Information Technology
Alison
Headquarters, Galway, Ireland 04.2001 -
Data Analytic & AI Credentials - Information Technology
Dell Technologies
Round Rock, Texas, United States 04.2001 -
Cloud Platform Credentials - Information Technology
Dell Technologies
Round Rock, Texas, United States 04.2001 -
EMC-SD- WAN Solution (Powered By VMware) - Information Technology
Dell Technologies
Round Rock, Texas, United States 04.2001 -
ITSM/ITIL - Information Technology
Alison
Headquarters, Galway, Ireland 04.2001 -
Associate of Business Administration Services - Business Administration
Siyanqoba College
673 Keeshond St,Garsfonte,Pretoria, South Africa, 04.2001 -
High School Diploma -
Kagiso Senior Secondary School
Geba St, Kagiso, Krugersdorp, 1754 04.2001 -
Skills
Remote Support
Wireless Networking
Hardware Installation
Network configuration
Software Deployment
Data Recovery
Security Protocols
System Administration
Mobile Device Management
ITIL Processes
Virtualization Technologies
Teamwork and Collaboration
Parts Replacement
Microsoft Excel
Customer Service
Cable Management
Microsoft Office
Problem-Solving
Time Management
Software Reinstallation
Problem-solving abilities
Multitasking
Machine Assembly
Troubleshooting Techniques
Multitasking Abilities
Linux Operating System
Excellent Communication
Customer Relations
Decision-Making
Hand tool knowledge
Client Relationship Management
Self Motivation
Time management abilities
Adaptability and Flexibility
Critical Thinking
Testing and evaluation
Memory Installation
Effective Communication
Team Collaboration
Active Listening
Electrical Component Replacement
Organizational Skills
Hand tool expertise
Mechanical abilities
Defect tracking
Team building
Problem Diagnostics
Maintenance and Repair Recordkeeping
Work Planning and Prioritization
Analytical Thinking
System Upgrades
Analytical Skills
Telephone and Email Communication
Data Analysis
Task Prioritization
Reliability
Written Communication
Remote Troubleshooting
Computer Networking
Laptop Servicing
Security Patches
Configuration Management
New Systems Testing
Hardware and Software Configuration
Equipment Calibration
Performance Testing
Performance Analysis
Timeline
IT Field Support Technician
Vexall
05.2022 - Current
IT Helpdesk Agent
Diopoint
04.2021 - 05.2022
IT Technician
Dischem
09.2015 - 04.2019
N+ - Information Technology
Alison
04.2001 -
CompTIA A+1000 - Information Technology
Alison
04.2001 -
Data Analytic & AI Credentials - Information Technology
Dell Technologies
04.2001 -
Cloud Platform Credentials - Information Technology
Dell Technologies
04.2001 -
EMC-SD- WAN Solution (Powered By VMware) - Information Technology
Dell Technologies
04.2001 -
ITSM/ITIL - Information Technology
Alison
04.2001 -
Associate of Business Administration Services - Business Administration
Siyanqoba College
04.2001 -
High School Diploma -
Kagiso Senior Secondary School
04.2001 -