Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Oscar Bangelo

Oscar Bangelo

IT Engineer
Johannesburg

Summary

Driven IT professional with a proven track record at Vexall, enhancing system functionality and client satisfaction through expert deployment of network configurations and remote support. Excelled in teamwork and collaboration, achieving significant improvements in IT infrastructure and customer loyalty. Skilled in both technical troubleshooting and effective communication, consistently delivering solutions that exceed expectations.

Overview

9
9
years of professional experience

Work History

IT Field Support Technician

Vexall
05.2022 - Current
  • Collaborated with team members to develop and implement IT infrastructure upgrades, ensuring optimal functionality.
  • Conducted regular system backups to protect sensitive data from loss or corruption.
  • Installed new workstations, servers, routers, switches, firewalls, printers, scanners as part of ongoing technology refreshes.
  • Served as a reliable point of contact for clients experiencing technical difficulties, offering prompt solutions to their problems.
  • Improved system performance by troubleshooting and resolving hardware, software, and network issues.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Contributed to successful disaster recovery efforts by developing comprehensive backup plans and testing procedures regularly.
  • Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
  • Managed helpdesk tickets effectively, prioritizing tasks based on urgency while maintaining excellent customer service standards.
  • Reduced system downtime with proactive maintenance of hardware, software, and network components.
  • Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
  • Identified opportunities for cost savings through smart procurement strategies for IT equipment and supplies.
  • Collaborated with cross-functional teams on the integration of new software applications into existing workflows.
  • Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
  • Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.
  • Ensured compliance with industry best practices related to information security and data privacy policies.
  • Assisted in the planning and execution of major technology projects, resulting in improved efficiency and productivity.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Participated in quality assurance activities including testing patches and updates before deployment across the organization.
  • Inspected and tested faulty circuit boards and microprocessors.
  • Documented changes and actions in computer-based tracking system.
  • Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
  • Trained customer employees and managers on machine use and maintenance.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Generated reports for customer service issues and repair records.
  • Assisted customers with technical support inquiries.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Serviced [Type] equipment for expedient repair and minimal downtime.
  • Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Facilitated maintenance team training procedures to align with company standards.
  • Installed and maintained automated teller machines in retail stores.

IT Helpdesk Agent

Diopoint
04.2021 - 05.2022
  • Improved customer satisfaction by promptly addressing and resolving technical issues.
  • Participated in IT projects as needed, contributing valuable insights from the frontlines of user support operations.
  • Enhanced IT support with comprehensive documentation of common issues and resolutions.
  • Streamlined help desk processes for increased efficiency and faster response times.
  • Assisted in development of system security protocols.
  • Offered assistance in implementing and developing training programs.
  • Developed and implemented preventive maintenance procedures.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.

IT Technician

Dischem
09.2015 - 04.2019
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
  • Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured and tested new software and hardware.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Tested new software and hardware prior to deployment.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

N+ - Information Technology

Alison
Headquarters, Galway, Ireland
04.2001 -

CompTIA A+1000 - Information Technology

Alison
Headquarters, Galway, Ireland
04.2001 -

Data Analytic & AI Credentials - Information Technology

Dell Technologies
Round Rock, Texas, United States
04.2001 -

Cloud Platform Credentials - Information Technology

Dell Technologies
Round Rock, Texas, United States
04.2001 -

EMC-SD- WAN Solution (Powered By VMware) - Information Technology

Dell Technologies
Round Rock, Texas, United States
04.2001 -

ITSM/ITIL - Information Technology

Alison
Headquarters, Galway, Ireland
04.2001 -

Associate of Business Administration Services - Business Administration

Siyanqoba College
673 Keeshond St,Garsfonte,Pretoria, South Africa,
04.2001 -

High School Diploma -

Kagiso Senior Secondary School
Geba St, Kagiso, Krugersdorp, 1754
04.2001 -

Skills

Remote Support

Timeline

IT Field Support Technician

Vexall
05.2022 - Current

IT Helpdesk Agent

Diopoint
04.2021 - 05.2022

IT Technician

Dischem
09.2015 - 04.2019

N+ - Information Technology

Alison
04.2001 -

CompTIA A+1000 - Information Technology

Alison
04.2001 -

Data Analytic & AI Credentials - Information Technology

Dell Technologies
04.2001 -

Cloud Platform Credentials - Information Technology

Dell Technologies
04.2001 -

EMC-SD- WAN Solution (Powered By VMware) - Information Technology

Dell Technologies
04.2001 -

ITSM/ITIL - Information Technology

Alison
04.2001 -

Associate of Business Administration Services - Business Administration

Siyanqoba College
04.2001 -

High School Diploma -

Kagiso Senior Secondary School
04.2001 -

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Oscar BangeloIT Engineer