Hi, I’m
Osborn Mhlongo
Information Technology In Business System
Polokwane
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
7
years of professional experience
Work History
Vodacom 4UMall Of The North, Polokwane
Sales Consultant
12.2021 - Current
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Cyton Technologies Pty LTDTzaneen, South Africa
IT Help Desk Technician Volunteer
03.2018 - 07.2021
Job overview
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Streamlined help desk operations by implementing an effective ticket management system.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Improved productivity within the company by providing comprehensive training on new software applications.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Education
IIE Rosebank CollegePolokwane, South Africa
Bachelor Of Information Technology In Business Sys from Information Technology
03.2016
University Overview
- Professional Development Studies: Google IT Support Professional Certificate, 2024
Skills
Product and service knowledge
Time Management
Community Networking
Customer liaison
Application support
Hardware Repair
Hardware Configuration
System diagnostics
Ticket management
Email Configuration
Mobile Device Support
Technical documents comprehension
Timeline
Sales Consultant
Vodacom 4U
12.2021 - Current
IT Help Desk Technician Volunteer
Cyton Technologies Pty LTD
03.2018 - 07.2021
IIE Rosebank College
Bachelor Of Information Technology In Business Sys from Information Technology
03.2016