Orrin Patrick Holland
Sales Administrator
Gqeberha
Summary
Friendly and professional Sales Administrator with strong critical thinking, communication, and time management skills. Adept at database management, client retention, and digital sales support. Demonstrated ability to analyze and process information, capture and track leads, and support operational efficiency. Tech-savvy and client-focused with experience in coordinating administrative duties and delivering excellent customer service. Eager to bring strong organizational and collaborative strengths to a dynamic Assistant Property Manager role.
Overview
15
15
years of professional experience
2004
2004
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Sales Administrator
Atlas Security
03.2025 - Current
- Database - capturing contracts and assisting with registration on the digital platforms.
- Sales - checking, recording and processing to database.
- Sales - Capturing leads from social media pages e.g. Facebook. Assigning leads to Sales Consultants. Answering call-ins. Tracking and following up on pending leads.
Retention Specialist
Atlas Security
03.2024 - 01.2025
- Cancellations - main focus to deal with cancellation requests and retain clients.
- Upselling insurance on outbound calls.
- Client satisfaction surveys, complaints queries, installation requests, loading contracts.
Escalated Client Relationship Manager
Discovery Health Medical Scheme
11.2016 - 12.2020
- Support role to Corporate Health Manager and Business Consultants.
- Compiling, analyzing and summarizing reports and providing feedback to management.
- Resolution of complaints via social media and online (e.g. Facebook, Twitter, HelloPeter, etc.).
- Service recovery calls on feedback and ratings.
Client Relationship Manager
Discovery Health Medical Scheme
10.2014 - 10.2016
- Keeping accurate and comprehensive statistics on a daily, weekly and monthly basis.
- Proposing solutions to processes and service related failures.
- Build and establish relationships with internal departments and external partners.
- Data capturing.
Service Consultant
Discovery Health Medical Scheme
06.2012 - 09.2014
- Resolve inbound queries professionally and within agreed SLAs.
- Ensure unresolved queries are tracked and resolved in time.
- Data capturing.
Sales Consultant
Vodacom 4U Walker Drive
01.2011 - 05.2012
- Sales of mobile devices and data contracts.
Education
High School Diploma -
Gelvandale Secondary School
Skills
Critical Thinking, Communication, Collaboration, Analytical, Time Management, Tech Savvy, Driven, Client-centric
Certification
Private Security Industry Regulatory Authority (PSIRA) – 2024-03
Timeline
Sales Administrator
Atlas Security
03.2025 - Current
Retention Specialist
Atlas Security
03.2024 - 01.2025
Escalated Client Relationship Manager
Discovery Health Medical Scheme
11.2016 - 12.2020
Client Relationship Manager
Discovery Health Medical Scheme
10.2014 - 10.2016
Service Consultant
Discovery Health Medical Scheme
06.2012 - 09.2014
Sales Consultant
Vodacom 4U Walker Drive
01.2011 - 05.2012
High School Diploma -
Gelvandale Secondary School
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