Oreneele Maja

• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
• Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members
• Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Made arrangements with clients who couldn’t afford to pay
• Sent out letters of demand to remind client to pay on time
• Managed time efficiently in order to complete all tasks within deadlines.

Assisted clients with their banking accounts

Dealt with ultra high net worth individuals

Debt collection accounts

Home loans, personal loans and business accounts needed to be sold