Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oratiloe Legodi

Call Centre Agent
Johannesburg

Summary

Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

Call Center Representative

Dash Bpo
Johannesburg
02.2024 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Cold Caller

We Whiten
Remote
09.2024 - 12.2024
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 30 daily outbound calls to build partnerships and achieve sales quota.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
  • Participated in regular training sessions to continuously improve communication skills and product knowledge.
  • Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.

Education

Diploma - Logistics And Supply Chain Management

Rosebank
Braamfontein
01.2025 - 12.2027

High School Diploma -

Greenlight Academy
Randfontein
01.2025 - 12.2025

Skills

Customer service

Timeline

Diploma - Logistics And Supply Chain Management

Rosebank
01.2025 - 12.2027

High School Diploma -

Greenlight Academy
01.2025 - 12.2025

Cold Caller

We Whiten
09.2024 - 12.2024

Call Center Representative

Dash Bpo
02.2024 - Current
Oratiloe LegodiCall Centre Agent