Oratile Refentse Mofokeng
Customer Service
Kempton Park
Summary
Dynamic customer service professional with a proven track record at Menzies Aviation, excelling in client relationship management and service optimization. Skilled in international customer service and adept at enhancing satisfaction through effective communication and leadership. Committed to delivering exceptional support and achieving project goals on time.
Overview
3
3
years of professional experience
Work History
Customer Service
Menzies Aviation
02.2023 - Current
- Provided excellent customer service, addressing member needs promptly and courteously.
- Greeted customers warmly to provide exceptional customer service.
- Strengthened client relationships through exceptional customer service and prompt followups.
- Coordinated customer service team projects, achieving successful on-time completion.
Office Assistant
MSC Business College
04.2022 - 02.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
No Degree - FET: Technical Support NQF LEVEL 4
MICT SETA
Midrand, South Africa 04.2001 -
No Degree - Human Resources Management
MSC EDUCTION HOLDINGS
Kempton Park, South Africa 04.2001 -
High School Diploma -
SIR PIE VAN RYNEVELD
Kempton Park, South Africa 04.2001 -
Skills
Customer service abilities
Customer service monitoring
International customer service
Customer service understanding
Customer service leadership
Customer service optimization
Customer service and support
Timeline
Customer Service
Menzies Aviation
02.2023 - Current
Office Assistant
MSC Business College
04.2022 - 02.2023
No Degree - FET: Technical Support NQF LEVEL 4
MICT SETA
04.2001 -
No Degree - Human Resources Management
MSC EDUCTION HOLDINGS
04.2001 -
High School Diploma -
SIR PIE VAN RYNEVELD
04.2001 -
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