Oratile Mokedi

Work History

Truworths

06.2016 - 03.2018

Greeted and offered sales assistance to every customer upon entry into store.
Contributed to increasing sales volumes by supporting account managers with timely delivery of promotional materials.
Boosted sales revenue through up-selling additional services during initial consultations with potential clients.
Increased efficiency in the operating room by anticipating surgeon needs during procedures and providing timely assistance.
Met and exceeded sales targets consistently, contributing to overall team success.
Executed visual merchandising strategies to attract customers and drive sales.
Conducted product demonstrations, significantly boosting daily sales figures.
Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.

Trappers

09.2018 - 10.2021

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.

Jonsson Workwear

11.2021 - 04.2024

Checked packing slips and other documentation to appropriately box items requested by clientele.
Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Implemented time-saving strategies when arranging items in the warehouse, optimizing space utilization, and reducing retrieval times for pickers.
Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Ensured proper stock levels for high-demand items by frequently monitoring inventory levels and reporting shortages as necessary.
Scanned packages and boxes and moved to loading dock for shipment.
Protected materials for transport by correctly packaging products in boxes and crates.
Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
Reduced shipping errors by thoroughly checking each item before packaging for shipment.
Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.

Jonsson Workwear

05.2024 - 07.2024

Managed a diverse portfolio of accounts, cultivating strong relationships with clients to drive account growth and stability.
Reduced average call handling time through efficient problem-solving skills while maintaining excellent service quality standards.
Boosted sales revenue by identifying upsell opportunities and promoting additional products or services.
Achieved consistent positive feedback from clients through attentive listening skills and genuine empathy during difficult situations or complaints handling.
Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolution and overall satisfaction.
Maintained high levels of customer retention through diligent follow-ups and relationship-building activities.
Handled high-pressure situations calmly and effectively by employing conflict resolution techniques when dealing with challenging customers or escalated calls.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Utilized CRM software to manage customer accounts and track performance metrics.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.