Syspro
Oratile Mokedi
Roodepoort
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Sales assistance
Truworths
2016.06 - 2018.03
- Greeted and offered sales assistance to every customer upon entry into store.
- Contributed to increasing sales volumes by supporting account managers with timely delivery of promotional materials.
- Boosted sales revenue through up-selling additional services during initial consultations with potential clients.
- Increased efficiency in the operating room by anticipating surgeon needs during procedures and providing timely assistance.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Executed visual merchandising strategies to attract customers and drive sales.
- Conducted product demonstrations, significantly boosting daily sales figures.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
Sales assistant
Trappers
2018.09 - 2021.10
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Store support (picker packer)
Jonsson Workwear
2021.11 - 2024.04
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Implemented time-saving strategies when arranging items in the warehouse, optimizing space utilization, and reducing retrieval times for pickers.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Ensured proper stock levels for high-demand items by frequently monitoring inventory levels and reporting shortages as necessary.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
Customer Care(sales)
Jonsson Workwear
2024.05 - 2024.07
- Managed a diverse portfolio of accounts, cultivating strong relationships with clients to drive account growth and stability.
- Reduced average call handling time through efficient problem-solving skills while maintaining excellent service quality standards.
- Boosted sales revenue by identifying upsell opportunities and promoting additional products or services.
- Achieved consistent positive feedback from clients through attentive listening skills and genuine empathy during difficult situations or complaints handling.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolution and overall satisfaction.
- Maintained high levels of customer retention through diligent follow-ups and relationship-building activities.
- Handled high-pressure situations calmly and effectively by employing conflict resolution techniques when dealing with challenging customers or escalated calls.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Matric -
2015
Skills
Sales
Working under pressure
Problem solving
Decision making
Microsoft outlook
Microsoft excel
Syspro
POS
Certification
Health and safety Rep
References
- Erane dempers - Jonsson Workwear, Manager, +27 73 183 6155
- Ayanda - Trappers, Former assistant manager, 0605811581
- Leo - +27783623560
Software
Point of sale
Languages
English
Advanced (C1)
Afrikaans
Intermediate (B1)
Setswana
Advanced (C1)
Timeline
Customer Care(sales) - Jonsson Workwear
2024.05 - 2024.07
Health and safety Rep
2024-02
Store support (picker packer) - Jonsson Workwear
2021.11 - 2024.04
Sales assistant - Trappers
2018.09 - 2021.10
Sales assistance - Truworths
2016.06 - 2018.03
Zeerust Hoerskool - Matric,